Patient Admissions & Care Coordination Specialist

The Chinese Medicine Hospital of Hong Kong; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

The Chinese Medicine Hospital of Hong Kong is seeking an Admission Executive to join our patient admissions team at Tseung Kwan O. You will assist bed management, handle enquiries, register patients, verify insurance, and explain financial responsibilities to patients and families.

You will be the primary contact during admission, coordinate transfers, manage appointment bookings, and support the supervisor with urgent messages and other duties.

Qualifications

• Diploma or associate degree preferred.
• Minimum 3 years' relevant experience; hospital industry experience preferred.
• Proficient in Microsoft Office applications.
• Willing to learn positive service attitude and be results-oriented.
• Strong communication, customer service, interpersonal and problem-solving skills; team player.
• Disciplined with good time management and attention to detail.
• Able to work under pressure, efficient, independent and self-motivated.
• Shift duty is required.

Responsibilities

• Assist in bed management, bed booking and handle related phone enquires.
• Serve as the primary point of contact for patients and families during the admission process.
• Register patients by collecting and verifying demographic, medical, and insurance information.
• Verify insurance coverage and obtain pre-authorizations or referrals as required.
• Inform patients of financial responsibilities, including co-pays, deductibles, and payment plans.
• Deposit collection.
• Communicate bed availability and patient status to relevant departments.
• Coordinate with transport or emergency services for patient transfers or urgent admissions.
• Answer internal and external telephone calls, and convey to the appropriate personnel correctly and efficiently.
• Handle out-patient's appointment bookings by phone.
• Dispatch urgent messages during emergencies; and
• Perform any other duties as assigned by the supervisor.

Skills

Customer service

Communication

Time management

Problem solving

Team player

Work under pressure

Independence

Self-motivation

Microsoft Office

Education

Diploma

Associate degree

Job description

The Chinese Medicine Hospital of Hong Kong is seeking an Admission Executive to join our patient admissions team at Tseung Kwan O. You will assist bed management, handle enquiries, register patients, verify insurance, and explain financial responsibilities to patients and families.

You will be the primary contact during admission, coordinate transfers, manage appointment bookings, and support the supervisor with urgent messages and other duties.