Admission Liaison & Patient Services Specialist

The Chinese Medicine Hospital of Hong Kong; Hong Kong; Vor Ort; HKD 201.000 - 268.000; Vollzeit

Zusammenfassung

The Chinese Medicine Hospital of Hong Kong in Tseung Kwan O is seeking an Admission/Front Office Officer to support bed booking, patient intake, and appointment scheduling. The role requires strong communication and customer service skills and familiarity with hospital workflows.

The position is based on-site in Hong Kong and will involve shift duties. Candidates should have a Diploma or Associate Degree, at least 1 year of relevant experience, and proficiency in Microsoft Office.

Qualifikationen

• Diploma/Associate degree preferred.
• Proficient with Microsoft Office applications.

Aufgaben

• Assist in bed booking and handle related phone inquiries.
• Serve as the primary contact for patients and families during admission.
• Register patients by collecting and verifying demographic, medical and insurance information.
• Inform patients of financial responsibilities including co-pays and payment plans.
• Coordinate with transport or emergency services for patient transfers or urgent admissions.
• Handle OPD appointment bookings by phone and relay urgent messages when needed.
• Perform other duties as assigned by supervisor.

Kenntnisse

Microsoft Office

Ausbildung

Diploma or Associate Degree

Jobbeschreibung

The Chinese Medicine Hospital of Hong Kong in Tseung Kwan O is seeking an Admission/Front Office Officer to support bed booking, patient intake, and appointment scheduling. The role requires strong communication and customer service skills and familiarity with hospital workflows.

The position is based on-site in Hong Kong and will involve shift duties. Candidates should have a Diploma or Associate Degree, at least 1 year of relevant experience, and proficiency in Microsoft Office.