Admission Executive (26136)

The Chinese Medicine Hospital of Hong Kong; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

The Chinese Medicine Hospital of Hong Kong in Tseung Kwan O is seeking an Admission/Front Office Officer to support bed booking, patient intake, and appointment scheduling. The role requires strong communication and customer service skills and familiarity with hospital workflows.

The position is based on-site in Hong Kong and will involve shift duties. Candidates should have a Diploma or Associate Degree, at least 1 year of relevant experience, and proficiency in Microsoft Office.

Qualifications

• Diploma/Associate degree preferred.
• Proficient with Microsoft Office applications.

Responsibilities

• Assist in bed booking and handle related phone inquiries.
• Serve as the primary contact for patients and families during admission.
• Register patients by collecting and verifying demographic, medical and insurance information.
• Inform patients of financial responsibilities including co-pays and payment plans.
• Coordinate with transport or emergency services for patient transfers or urgent admissions.
• Handle OPD appointment bookings by phone and relay urgent messages when needed.
• Perform other duties as assigned by supervisor.

Skills

Microsoft Office

Education

Diploma or Associate Degree

Job description

Responsibilities:

• Assist in bed booking and handle related phone enquires;
• Serve as the primary point of contact for patients and families during the admission process;
• Register patients by collecting and verifying demographic, medical, and insurance information;
• Inform patients of financial responsibilities, including co-pays, deductibles, and payment plans;
• Deposit collection;
• Communicate bed availability and patient status to relevant departments;
• Inform patients of financial responsibilities, including co-pays, deductibles, and payment plans;
• Coordinate with transport or emergency services for patient transfers or urgent admissions;
• Answer internal and external telephone calls, and convey to the appropriate personnel correctly and efficiently;
• Handle out-patient's appointment bookings by phone;
• Dispatch urgent messages during emergencies; and
• Perform any other duties as assigned by the supervisor.

Requirements:

• A Diploma or Associate Degree in any discipline is preferred;
• Minimum 1 years' relevant experience, prior work experience in hospital industry is preferable;
• Strong proficiency in Microsoft Office Applications;
• Willing to learn positive service attitude and result-oriented;
• Demonstrates good communication, customer services, interpersonal and problem-solving skills, and be a good team player; and
• Shift duty is required.
• Candidate with solid experience may be considered for the position of Admission Officer.

Work location:

The Chinese Medicine Hospital of Hong Kong in Tseung Kwan O.

Salary will be commensurate with qualifications and experience.

Personal data provided in application will be treated as strictly confidential and used for recruitment purpose.

行業 Industry

• 醫院 Hospital

工作種類 Job Category

• 保健 / 美容 (健康 / 美容保健) Health / Beauty (Health / Beauty Care)
• 醫院 / 醫療 / 醫藥 (一般支援) Hospital / Medical / Pharmaceutical (General Support)
• 醫院 / 醫療 / 醫藥 (其他) Hospital / Medical / Pharmaceutical (Others)
• 客戶服務 (客戶服務) Customer Service (Customer Service)

工作地點 Location

• 將軍澳 Tseung Kwan O

經驗要求 Experience

• 1 年 / years

學歷要求 Education

• 文憑 Diploma