Part-Time IT Desktop Support Engineer

Microcosmic Advisory Limited; Hong Kong; On-site; HKD 92,000 - 129,000; Part time

Job summary

Microcosmic Advisory Limited is seeking a part-time IT support specialist to deliver on-site assistance for office workstations and laptops in Quarry Bay. The role covers troubleshooting, software installation, and driver updates to keep systems running smoothly.

You will support about 100 users, liaise with the remote IT team for escalations, and handle user administration tasks. The position requires Cantonese and basic English, with 1–2 years of relevant experience and a reliable on-site

Qualifications

• Work Eligibility: Must hold a valid Hong Kong work authorization with full legal status (visa sponsorship is not available for this part-time position).
• Communication Skills: Good command of Cantonese and basic English communication skills
• Technical Competency: Possess basic to intermediate expertise in Windows and macOS environments, common office software troubleshooting, and peripheral upkeep.
• Problem-Solving Skills: Capable of independently diagnosing typical IT faults and resolving everyday desktop issues efficiently.
• Soft Skills: Demonstrates strong reliability, patience, attention to detail, excellent customer service orientation, and problem-solving abilities.
• Availability: Committed to working on-site in Quarry Bay punctually three days a week on a regular basis.
• Experience: 1 to 2 years of relevant experience.
• Competitive Pay: Attractive daily flat-rate compensation, negotiable based on individual experience.

Responsibilities

• Deliver reliable on-site IT support for workstations and laptops.
• Troubleshoot, install software, and update drivers to maintain performance.
• Maintain daily office hardware: PCs, monitors, printers, peripherals, network terminals.
• Assist user administration tasks: login issues, permissions, basic maintenance.
• Serve as first point of contact for ad-hoc on-site IT assistance.
• Coordinate with remote IT department for escalations and handoffs.
• Support around 100 users.

Skills

Windows

macOS

Office software troubleshooting

Peripheral upkeep

Education

1-2 years of relevant IT support experience

Job description

Fixed part-time shift: Three days a week (permanent role)

Key Responsibilities

Responsible for delivering reliable on-site technical support for office workstations and laptops, ensuring optimal system performance through regular troubleshooting, software installation, and driver updates.

Troubleshot and maintained daily office hardware, covering PCs, display monitors, printing equipment, peripherals, and network terminal connections.

Supported user administration tasks, such as handling software login issues, configuring permission settings, and performing basic office system maintenance.

Served as the primary point of contact for timely and efficient ad-hoc on-site IT assistance for internal employees.

Acted as a liaison to the remote IT department, coordinating the handoff and follow-up of complex, unresolved technical incidents.

Responsible for providing support to approximately 100 users

Job Requirements

Work Eligibility: Must hold a valid Hong Kong work authorization with full legal status (visa sponsorship is not available for this part-time position).

Communication Skills: Good command of Cantonese and basic English communication skills

Technical Competency: Possess basic to intermediate expertise in Windows and macOS environments, common office software troubleshooting, and peripheral upkeep.

Problem-Solving Skills: Capable of independently diagnosing typical IT faults and resolving everyday desktop issues efficiently.

Soft Skills: Demonstrates strong reliability, patience, attention to detail, excellent customer service orientation, and problem-solving abilities.

Availability: Committed to working on-site in Quarry Bay punctually three days a week on a regular basis.

Experience: 1 to 2 years of relevant experience.

Competitive Pay: Attractive daily flat-rate compensation, negotiable based on individual experience.

Work Environment: Relaxed and straightforward atmosphere with a clearly defined scope of work.