Associate Director, Desktop Technician

Cohen and Steers; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Cohen and Steers in Hong Kong is seeking an experienced IT Support professional to provide high-level desk-side, email and phone assistance for 400+ users across our Hong Kong office, five global offices, and remote users.

The role involves hardware/software maintenance, support for MS Office 365, Citrix, AD/Group Policy and SCCM, plus PowerShell scripting. A bachelor’s degree and fluent English are required. HK office hours apply.

Qualifications

• Must have a bachelor's degree and fluent English.
• Experience supporting 400+ users in a金融 environment is preferred.
• Strong knowledge of MS Office 365, Citrix, AD/Group Policy and SCCM.
• Experience with scripting/automation (PowerShell) is a plus.

Responsibilities

• Provide deskside, email and phone support for 400+ users in HK and global offices.
• Set up, repair and maintain hardware and software including servers and printers.
• Guide technical decisions related to servers, storage, networking and IT systems.
• Investigate and resolve application issues and daily job errors.
• Collaborate with Systems and Networking teams to support local IT infrastructure.
• Maintain high standards of service and meet HK office hours (Mon–Fri 8:00–17:00).
• Demonstrate 7+ years of technology‑support experience in finance and stay self‑motivated.

Skills

Email/desk-side/telephone support

English fluency

Independent working

Cross-team collaboration

Education

Bachelor's degree

Tools

MS Office 365

Citrix Administration

AD/Group Policy

SCCM

PowerShell

Job description

Department: Information Technology - Servicing

Reports To: Director, Desktop Support

Major Responsibilities/Activities:

Provide high level email, desk-side and telephone support resolving day-to-day technical issues for 400+ users within our Hong Kong office, 5 global offices and remote users

Setting up, repairing, and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software)

Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems

Investigating and resolving application issues and daily job errors

Dealing directly with customer support through user requests and queries

Ability to work with Systems and Networking teams in a hands on capacity to assist with the support of the local IT infrastructure

7+ years of experience in technology support within the financial industry

Self-motivated, creative and ability to work independently/Effective collaborator

Skillful at troubleshooting issues, and ability to work under pressure

Strong knowledge and experience in MS Office 365 (Applications and Administration), AD/Group Policy, Citrix Administration, & SCCM

Experience with scripting/automation, such as PowerShell

Must have a bachelor's degree

Must be able to speak, read, and write English fluently

Demonstrates inclusive behaviors in support of a culture that values diverse perspectives

Is able to abide by the firm's work arrangement in the Hong Kong office (Monday - Friday, 8:00 AM - 5:00 PM)

Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.