Butler Coordinator

Rosewood Hong Kong; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We are seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us.

As a Guest Services Associate, you will support guest recognition, prepare for Special Attention Guests, and arrange personalized amenities while maintaining impeccable knowledge of packages, promotions and policies to ensure a

Qualifications

• Proven background within a luxury hospitality environment for a minimum of 2 years.
• Good knowledge of Microsoft Excel and Microsoft Office programs.
• Passionate about personalized, anticipatory service with keen attention to detail.
• Ability to stay calm, courteous and focused on guest needs.
• Fluent Cantonese, Mandarin & English; additional language an advantage.
• Strong interpersonal and problem-solving abilities.
• Able to multitask, handle pressure and coordinate between departments.

Responsibilities

• Search guests' background, photo and interests prior to arrival to ensure recognition.
• Review arrivals and Special Attention Guests to compile the next day report.
• Advise management on Special Attention Guests' requirements and actions.
• Arrange welcome and turndown amenities per Amenity program and preferences.
• Ensure room inputs in the system are correct: guest profile, stay period, payment form, rate.
• Maintain knowledge of packages, promotions, room types, availability, and policies.

Skills

Customer service orientation

Multitasking under pressure

Interpersonal skills

Attention to detail

Problem-solving

Fluent English, Cantonese & Mandarin

Tools

Microsoft Excel

Microsoft Office

Job description

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us.

Essential Duties and Responsibilities

• Search guests'background, photo and interests, prior to arrival to ensure guest’s recognition.
• Review all the upcoming arrivals and in-house Special Attention Guests to compile the next dayreport.
• Be responsible for advising relevant management for upcoming Special Attention Guests, so that special requirements and action may need to be addressed and taken accordingly.
• Arrange welcome/ turndown amenities based on the Amenity program and preferences for any Special Attention, Special Occasion Guests or suite guests
• Ensure all inputs of checked-in rooms in the computer are correct, such as guest’s profile, period of stay, form of payment, and rate applied.
• Maintain complete knowledge at all times of: packages & promotions, room types & availability, scheduled group events and residence policies, etc.

Requirements

• Proven background within a luxury hospitality environment, ideally within a similar guest facing role or in food and beverage, for a minimum of 2 years
• Good knowledge of Microsoft Excel and other Microsoft Office programs
• Passionate about a level of service that is personalized and anticipatory with a keen eye for detail
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Fluent spoken Cantonese, Mandarin & English is essential. Another language is an advantage
• Strong interpersonal and problem-solving abilities
• Able to multitask, handle pressure and coordinate between different departments

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## More Job Information

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 尖沙咀

Employment Term

• 全職