Part-time Customer Service Officer

JLL; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a friendly Front Desk Receptionist to be the first point of contact for visitors and clients in our Hong Kong office. You will answer inquiries in person, by phone, email, or messaging platforms, and provide accurate information on services and policies.

The role requires strong organization, clear communication, and the ability to coordinate with internal teams.

Qualifications

• Strong organizational and multitasking skills.
• Proficiency in basic administrative and record-keeping tasks.
• Ability to respond promptly to emergencies and coordinate with vendors.
• Good communication skills for handling customer inquiries and tenant requests.
• Attention to detail for inspections, inventory, and documentation.
• Familiarity with office equipment and basic procurement processes.
• Physically able to conduct facility walkthroughs and light maintenance checks.

Responsibilities

• Serve as the first point of contact for customers, visitors, or clients.
• Answer enquiries in person, by phone, email, or messaging platforms.
• Provide accurate information on products, services, facilities, or company policies.
• Handle customer requests, complaints, and feedback professionally.
• Assist with reception and front desk operations.
• Maintain visitor records, attendance logs, or service requests.
• Support booking, reservation, appointment, or registration processes.
• Coordinate with internal departments to resolve customer issues.
• Process basic administrative tasks such as data entry, filing, and document preparation.
• Assist in handling incoming and outgoing correspondence.
• Support event, promotional, or customer engagement activities when required.
• Maintain a clean, organized, and welcoming customer service area.
• Follow company procedures, service standards, and health & safety requirements.
• Perform other ad hoc duties assigned by supervisors.

Skills

Strong organizational and multitasking

Administrative and record-keeping

Emergency response coordination

Clear communication with customers

Attention to detail for inspections/in

Office equipment familiarity

Light maintenance checks

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

• Serve as the first point of contact for customers, visitors, or clients.
• Answer enquiries in person, by phone, email, or messaging platforms.
• Provide accurate information on products, services, facilities, or company policies.
• Handle customer requests, complaints, and feedback professionally.
• Assist with reception and front desk operations.
• Maintain visitor records, attendance logs, or service requests.
• Support booking, reservation, appointment, or registration processes.
• Coordinate with internal departments to resolve customer issues.
• Process basic administrative tasks such as data entry, filing, and document preparation.
• Assist in handling incoming and outgoing correspondence.
• Support event, promotional, or customer engagement activities when required.
• Maintain a clean, organized, and welcoming customer service area.
• Follow company procedures, service standards, and health & safety requirements.
• Perform other ad hoc duties assigned by supervisors.

Desired experience and technical skills required

• Strong organizational and multitasking skills
• Proficiency in basic administrative and record-keeping tasks
• Ability to respond promptly to emergencies and coordinate with vendors
• Good communication skills for handling customer inquiries and tenant requests
• Attention to detail for inspections, inventory, and documentation
• Familiarity with office equipment and basic procurement processes
• Physically able to conduct facility walkthroughs and light maintenance checks

Location

On-site –Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

_ JLL Privacy Notice _

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.