Part-time Customer Service Officer

Jones Lang LaSalle Incorporated; Hong Kong; Sur place; HKD 134 000 - 201 000; Plein temps

Résumé du poste

Jones Lang LaSalle Incorporated in Hong Kong, SAR, China, seeks a front desk/receptionist to greet visitors, answer inquiries, and provide information on services and policies. The role supports booking, records, correspondence, and coordination with internal teams in a busy on-site setting.

The successful candidate will handle tenant requests, maintain logs, assist with events, and help ensure a clean, welcoming reception area while adhering to health and safety standards.

Qualifications

• Strong organizational skills and the ability to multitask in a fast-paced reception environment.
• Proficiency in basic administrative and record-keeping tasks.
• Excellent communication skills for handling inquiries from visitors and tenants.
• Attention to detail in inspections, inventory, and documentation.
• Familiarity with office equipment and procurement processes.
• Ability to respond promptly to emergencies and coordinate with vendors.
• Physically able to conduct facility walkthroughs and light maintenance checks.

Responsabilités

• Serve as the first point of contact for customers, visitors, or clients.
• Answer enquiries in person, by phone, email, or messaging platforms.
• Provide accurate information on products, services, facilities, or company policies.
• Handle customer requests, complaints, and feedback professionally.
• Assist with reception and front desk operations.
• Maintain visitor records, attendance logs, or service requests.
• Support booking, reservation, appointment, or registration processes.
• Coordinate with internal departments to resolve customer issues.
• Process basic administrative tasks such as data entry, filing, and document preparation.
• Assist in handling incoming and outgoing correspondence.
• Support event, promotional, or customer engagement activities when required.
• Maintain a clean, organized, and welcoming customer service area.
• Follow company procedures, service standards, and health & safety requirements.
• Perform other ad hoc duties assigned by supervisors.

Connaissances

Strong organizational skills

Multitasking

Basic administrative tasks

Clear communication

Attention to detail

Office equipment familiarity

Customer service focus

Description du poste

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

• Serve as the first point of contact for customers, visitors, or clients.
• Answer enquiries in person, by phone, email, or messaging platforms.
• Provide accurate information on products, services, facilities, or company policies.
• Handle customer requests, complaints, and feedback professionally.
• Assist with reception and front desk operations.
• Maintain visitor records, attendance logs, or service requests.
• Support booking, reservation, appointment, or registration processes.
• Coordinate with internal departments to resolve customer issues.
• Process basic administrative tasks such as data entry, filing, and document preparation.
• Assist in handling incoming and outgoing correspondence.
• Support event, promotional, or customer engagement activities when required.
• Maintain a clean, organized, and welcoming customer service area.
• Follow company procedures, service standards, and health & safety requirements.
• Perform other ad hoc duties assigned by supervisors.

Desired experience and technical skills required

• Strong organizational and multitasking skills
• Proficiency in basic administrative and record-keeping tasks
• Ability to respond promptly to emergencies and coordinate with vendors
• Good communication skills for handling customer inquiries and tenant requests
• Attention to detail for inspections, inventory, and documentation
• Familiarity with office equipment and basic procurement processes
• Physically able to conduct facility walkthroughs and light maintenance checks

Location

On-site –Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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