Customer Services Assistant

Jones Lang LaSalle, Inc.; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Jones Lang LaSalle, Inc. Hong Kong is seeking a courteous receptionist to welcome residents and visitors, handle inquiries, and support daily operations at the managed property.

You will liaise with service contractors, assist the management office, and perform ad-hoc duties. The role requires Chinese and English proficiency, strong phone manners, and the ability to multitask under pressure. Fresh graduates are welcome and immediate availability is preferred.

Qualifications

• HKCEE or above (education requirement)
• At least 1 year of customer service experience; property management experience is a plus
• Fresh graduates will also be considered
• Excellent telephone manner with a customer service mindset
• Good command of written and spoken Chinese and English
• Hands-on experience in MS Office including Word and Excel
• Shift duties required
• Immediate availability preferred

Responsibilities

• Handle incoming calls, enquiries, and complaints at the reception counter
• Assist management office with daily operations including cleaning and security monitoring if needed
• Liaise with service contractors to ensure quality service
• Provide administrative support to the management office
• Perform ad-hoc duties as required

Skills

Customer service

Telephone handling

Chinese & English bilingual

MS Office

Education

HKCEE or above

Tools

MS Word/Excel

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

• To handle incoming calls/enquiries/complaints of residents and visitors at the reception counter in the managed property
• To assist the management office to carry out daily operations including monitoring of cleaning, security etc if required
• To liaise with service contractors to ensure quality services are provided if required
• To provide administrative support to management office if required
• Perform ad-hoc duties if required

Requirements

• HKCEE or above
• At least 1-year customer service experiences which in property management is an advantage
• Fresh Graduate will also be considered
• Excellent telephone manner with customer service mindset
• Interested to meet/talk to different kind of people, a good listener and is willing to tackle customers’ needs
• Well organized, attention to details and capable to work under pressure
• Good coordination skills with ability to prioritize multiple tasks
• Good command of written and spoken Chinese and English
• Hands-on experience in MS Office including Word and Excel
• Shift duty is required
• Immediate available is preferable

Location:

On-site –Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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