Overnight Community Specialist (Overnight Hotel Front Office)

Unknown Company; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

Unknown Company is seeking an Overnight Community Specialist in Hong Kong to enhance tenant experiences. This role involves overseeing daily operations, building tenant engagement, and ensuring safety and security for all guests.

If you thrive in a fast-paced environment and enjoy creating meaningful experiences, this role is for you. Strong communication skills and a hospitality background are beneficial.

Qualifications

• Experience in hospitality or property management is a plus.
• Ability to work in a fast-paced environment.
• Excellent communication skills for guest interaction.

Responsibilities

• Oversee daily operations and customer support.
• Build tenant engagement and foster community atmosphere.
• Handle escalations and ensure customer satisfaction.

Job description

As Dash Living continues to grow, we are enhancing our tenant experience across Hong Kong. Our Overnight Community Specialists serve as brand ambassadors, ensuring every guest and tenant enjoys a seamless, welcoming, and safe stay that reflects Dash Living’s values.

If you thrive in a fast-paced environment and enjoy creating meaningful guest experiences, we’d love to meet you.

Reception & Community Engagement

• Oversee daily operations and customer support for the assigned property or cluster
• Build strong tenant engagement and foster a positive community atmosphere
• Ensure customer satisfaction by handling escalations, urgent issues, and emergency cases
• Serve as the primary point of contact for guest inquiries, traffic flow, and reservations
• Coordinate with maintenance, housekeeping, and other community team members to resolve service‑related matters
• Perform shift duties as required (including weekends)
• Support ad hoc tasks assigned by the direct manager

Security & Safety

• Monitor CCTV systems and conduct regular patrols of the premises
• Respond promptly to alarms, disturbances, and emergency situations
• Enforce company policies, safety protocols, and security procedures
• Maintain a safe and secure environment for all tenants and guests