Guest Experience & Telephone Operations Manager

Leadingnation; Hong Kong; On-site; HKD 446,000 - 725,000; Full time

Benefits offered by this job

Duty meals

Medical insurance

5-day work week

Attractive remuneration package

Job summary

Leadingnation in Hong Kong invites an Overnight Guest Services Manager to oversee guest support operations and ensure seamless telephone services across the property. You will handle complaints, review feedback, promote hotel facilities and manage the duty operations, with a 5-day workweek and benefits included.

This role emphasizes service quality, guest satisfaction, and coordination with security and management teams to maintain high standards.

Responsibilities

• Handle all guest complaints and implements
• Review guest feedback from different platforms
• Lead and manage the hotel's Telephone Operations
• Monitor service quality, call performance, and guest satisfaction
• Promote hotel facilities, services, and special offers
• Overnight Guest Services Manager / Duty Manager
• Attractive remuneration package, 5-day work, Duty Meal, Medical Insurance
• Respond and resolve customer complaints; handle security and management concerns

Job description

Leadingnation in Hong Kong invites an Overnight Guest Services Manager to oversee guest support operations and ensure seamless telephone services across the property. You will handle complaints, review feedback, promote hotel facilities and manage the duty operations, with a 5-day workweek and benefits included.

This role emphasizes service quality, guest satisfaction, and coordination with security and management teams to maintain high standards.