Community Experience Specialist – Tenant & Guest Liaison

Unknown Company; Hong Kong; On-site; HKD 200,880 - 334,800; Full time

Job summary

Unknown Company is expanding its operations in Hong Kong and seeks individuals to enhance tenant experience as brand ambassadors. The role involves supporting customer journeys and ensuring satisfaction while managing inquiries and service-related issues.

Ideal candidates will thrive in a fast-paced environment and may be required to work shifts, including weekends. Join our team and contribute to our growth!

Responsibilities

• Responsible for the operation and customer support of the designated property or cluster.
• Responsible for tenant engagement of the designated property or cluster.
• Responsible for customer satisfaction and handling escalated and emergency cases.
• Focal point for guest inquiries, traffics & reservations.
• Coordinate guest service-related issues with community team members.
• Shift duty may be required (Saturday & Sunday included).
• Other ad hoc tasks as required by direct manager.

Job description

Unknown Company is expanding its operations in Hong Kong and seeks individuals to enhance tenant experience as brand ambassadors. The role involves supporting customer journeys and ensuring satisfaction while managing inquiries and service-related issues.

Ideal candidates will thrive in a fast-paced environment and may be required to work shifts, including weekends. Join our team and contribute to our growth!