Operations & Process Excellence Specialist

Zeal Group; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Benefits offered by this job

Growth platform

International team

Competitive compensation & benefits

Clear career progression

Job summary

Zeal Group in Hong Kong seeks a hands-on professional to drive internal operational process improvement, system/tool implementation, and cross-functional efficiency initiatives across HR, Finance, IT, Sales Operations, Customer Service and Compliance.

You will map workflows, identify inefficiencies, and push standardization, automation, and data-driven decisions while coordinating with HQ and local vendors to keep the office running smoothly.

Qualifications

• . Bachelor’s degree or above in Engineering, Information Management, Management Science, Computer Science, HR, Finance, Operations Management or related fields.
• . Fresh graduates or candidates with 1–3 years of experience are welcome.
• . Experience in process optimization, project management, operations analysis, HR Operations, IT Support, system implementation, or automation projects is preferred.
• . Strong structured thinking and ability to break down complex workflows and drive implementation.
• . Willingness to learn efficiency tools such as Lark/Feishu, OA, CRM, AI tools, low-code tools, and RPA.
• . Languages: Mandarin fluency; Cantonese is a plus; basic English reading/writing.

Responsibilities

• Map current workflows, identify pain points, and create SOPs, field requirements, and task lists.
• Lead project-based efficiency improvements from requirements to post-launch review and ensure adoption.
• Assist in selecting and implementing efficiency tools (Lark/Feishu, CRM, AI tools) and translate requirements to system specs.
• Support daily Hong Kong office operations and collaborate with HQ and local vendors.

Skills

Operational mindset

Cross-functional collaboration

Learning agility

Project coordination

Bilingual English/Chinese

Education

Bachelor’s degree or above, related fields

Tools

Lark/Feishu

OA systems

CRM

AI tools

Low-code tools

RPA

Job description

Zeal Group in Hong Kong seeks a hands-on professional to drive internal operational process improvement, system/tool implementation, and cross-functional efficiency initiatives across HR, Finance, IT, Sales Operations, Customer Service and Compliance.

You will map workflows, identify inefficiencies, and push standardization, automation, and data-driven decisions while coordinating with HQ and local vendors to keep the office running smoothly.