Operations Performance & Project Lead

ISS Facility Services Limited; Hong Kong; On-site; HKD 223,000 - 391,000; Full time

Job summary

ISS Facility Services Limited in Quarry Bay, Hong Kong, is seeking an Operations Performance Analyst to support data-driven reporting and process improvements across strategic programs.

You will collect, consolidate, and analyze data, maintain centralized information databases, monitor contract productivity, and drive ESG initiatives while coordinating with internal and external stakeholders in English and Cantonese.

Qualifications

• Bachelor’s degree in business administration, project management, facility management, ESG, and/or relevant fields/work experience.
• Minimum 1–4 years of experience in operations, performance improvement, project/program management, consulting, or business analysis in a sizeable organization.
• Strong interpersonal and communication skills; able to influence stakeholders.
• Comfortable navigating ambiguity while maintaining momentum and discipline.

Responsibilities

• Support Operations Performance reporting and structured templates by collecting, consolidating, and analyzing data for accuracy and timely delivery.
• Support strategic business operations projects and global programmes, including process and performance improvements, change management, and CI activities.
• Maintain and enhance a centralized database of existing business information for better decision-making.
• Monitor productivity of existing contracts with focus on Key Accounts and support related improvement initiatives.
• Drive and support local ESG initiatives and decarbonization aligned with sustainability goals.
• Provide miscellaneous support and lead ad-hoc projects for the Operations Performance department.

Skills

Data analysis

Reporting

Excel

PowerPoint

Stakeholder management

Project management

English & Cantonese

Education

Bachelor’s degree in business administration, project management, facility management, ESG, and/or relevant fields/work experience

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

ISS Facility Services Limited in Quarry Bay, Hong Kong, is seeking an Operations Performance Analyst to support data-driven reporting and process improvements across strategic programs.

You will collect, consolidate, and analyze data, maintain centralized information databases, monitor contract productivity, and drive ESG initiatives while coordinating with internal and external stakeholders in English and Cantonese.