Operations Officer, Project Management

ISS Facility Services Limited; Hong Kong; On-site; HKD 223,000 - 391,000; Full time

Job summary

ISS Facility Services Limited in Quarry Bay, Hong Kong, is seeking an Operations Performance Analyst to support data-driven reporting and process improvements across strategic programs.

You will collect, consolidate, and analyze data, maintain centralized information databases, monitor contract productivity, and drive ESG initiatives while coordinating with internal and external stakeholders in English and Cantonese.

Qualifications

• Bachelor’s degree in business administration, project management, facility management, ESG, and/or relevant fields/work experience.
• Minimum 1–4 years of experience in operations, performance improvement, project/program management, consulting, or business analysis in a sizeable organization.
• Strong interpersonal and communication skills; able to influence stakeholders.
• Comfortable navigating ambiguity while maintaining momentum and discipline.

Responsibilities

• Support Operations Performance reporting and structured templates by collecting, consolidating, and analyzing data for accuracy and timely delivery.
• Support strategic business operations projects and global programmes, including process and performance improvements, change management, and CI activities.
• Maintain and enhance a centralized database of existing business information for better decision-making.
• Monitor productivity of existing contracts with focus on Key Accounts and support related improvement initiatives.
• Drive and support local ESG initiatives and decarbonization aligned with sustainability goals.
• Provide miscellaneous support and lead ad-hoc projects for the Operations Performance department.

Skills

Data analysis

Reporting

Excel

PowerPoint

Stakeholder management

Project management

English & Cantonese

Education

Bachelor’s degree in business administration, project management, facility management, ESG, and/or relevant fields/work experience

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.

Location: Quarry Bay

Language: English & Cantonese

What you’ll do

Support Operations Performance reporting and structured reporting templates by collecting, consolidating, and analyzing data to ensure accuracy and timely delivery

Support strategic business operations projects and global programmes, encompassing process and performance improvement, change management, and continuous improvement activities

Maintain and enhance a centralized database of existing business information to enable better organizational decision-making

Monitor the productivity of existing contracts with a focus on Key Accounts and support related improvement initiatives

Drive and support local ESG initiatives and decarbonization efforts in alignment with the organization's sustainability goals

Provide miscellaneous support and lead ad-hoc projects for the Operations Performance department

Bachelor’s degree in business administration, project management, facility management, ESG, and/or relevant fields/work experience

Minimum 1 to 4 years' solid experience in operations, performance improvement, project/program management, consulting, and/or general business analyst functions from a sizeable organization

Strong interpersonal and communication skills; able to articulate key points succinctly and clearly, while influencing various internal and external stakeholders

Comfortable navigating ambiguity, while maintaining momentum and discipline

Candidates with less experience may be considered for a junior position

Personal skills you excel

Proficient communication in English and Cantonese in both written and spoken forms

Fully proficient in Microsoft Excel, and comfortable with figures (collecting, analyzing and interpreting data); Microsoft PowerPoint adequacy a strong plus.

Strong project management skills and analytical mindset

Ability to negotiate and sustain professional relationships

Able to work independently under high pressure in a matrix organization

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.