1-Year Contract Business Analyst (Process Improvement Focus)

Priority Pass (A.P.) Limited; Hong Kong; Hybrid; HKD 357,000 - 580,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Priority Pass (A.P.) Limited is seeking a 1-year contract Business Analyst (Process Improvement Focus) to join our Quarry Bay team. The role concentrates on governance of SOPs, process standardisation, and delivering data-driven improvements across Client Operations.

You will design process maps, dashboards, and workflow solutions while coordinating with Operations, Product, and Finance across regions. English, Cantonese, and Mandarin language skills are advantageous in a fast-paced environment.

Qualifications

• Degree in Business Administration or related disciplines.
• Minimum 5 years of working experience in Business Analysis, Project Management, Operational Excellence, or a similar role.
• Experience in analytics tools such as Power BI, Tableau, etc.
• Hands on experience in using Jira in creating workflows and workflow management tools.
• Strong analytical, reporting and problem-solving skills
• Excellent command of written and spoken English, Cantonese and Putonghua is an advantage.

Responsibilities

• Own, maintain, review, and continuously enhance SOPs across Client Operations.
• Create process maps, work instructions, and process documentation for operational activities.
• Establish documentation governance, version control, and process ownership standards.
• Drive process standardisation and adoption of best practices across teams.
• Lead operational improvement initiatives to enhance productivity, quality, and customer outcomes.
• Gather, analyse, document, and prioritise business requirements from stakeholders.
• Develop requirements documentation, process maps, and implementation plans.
• Manage project plans, milestones, risks, dependencies, actions, and stakeholder communications.
• Own and create operational reporting frameworks and dashboards.
• Own Jira dashboards, workflows, and reporting structures.
• Build relationships across Operations, Product, Change, Finance, and regional teams.

Skills

Power BI

Tableau

Jira

Workflow tools

Data analysis

Education

Bachelor's degree in Business Administration or related

Tools

Power BI

Tableau

Job description

1-Year Contract Business Analyst (Process Improvement Focus)

We are looking for talent to join us at our Quarry Bay office.Priority Pass is the original and market-leading airport experiences programme whichprovides travellers access to over 1300 lounges and airport experiences in over 650 airports across 148 countries, including a growing number of airport dining and spa offerings worldwide.Our membership programme is backed by almost 30 years of experience and during this time we have offered millions of Members an enhanced airport experience. Our continued investment and dedication to the customer experience means we remain number one.

Hybrid work arrangement (work from home/office)

About this role

Process Governance & Standardisation

Own, maintain, review, and continuously enhance Standard Operating Procedures (SOPs) across Client Operations.

Create process maps, work instructions, operational guides, and process documentation for existing and new operational activities.

Establish and maintain documentation governance, version control, and process ownership standards.

Ensure operational procedures remain accurate, compliant, and aligned with business objectives.

Drive process standardisation and adoption of best practices across operational teams.

Support operational readiness activities for new products, services, and business initiatives.

Operational Excellence & Continuous Improvement

Lead operational improvement initiatives that enhance productivity, quality, consistency, and customer outcomes.

Analyse operational processes to identify inefficiencies, risks, control gaps, and opportunities for optimisation.

Design and implement sustainable process improvements and workflow enhancements.

Measure and monitor improvement outcomes against defined business objectives and success metrics.

Promote a culture of continuous improvement across Client Operations.

Business Analysis & Project Delivery

Gather, analyse, document, and prioritise business requirements from stakeholders.

Facilitate workshops to understand operational challenges and identify solution options.

Develop requirements documentation, process maps, workflow designs, and implementation plans.

Manage project plans, milestones, risks, dependencies, actions, and stakeholder communications.

Support cross-regional initiatives impacting Client Operations.

Reporting, Analytics & Insight Generation

Own and create operational reporting frameworks and dashboards.

Develop management information and reporting that provide meaningful business insight.

Analyse operational performance data and identify trends, risks, and improvement opportunities.

Monitor performance against agreed KPIs and SLAs.

Drive actions resulting from operational reporting and performance reviews.

Support leadership teams with data-driven recommendations and performance analysis.

Workflow, Systems & Automation

Own and create Jira dashboards, workflows, and reporting structures.

Drive adoption of workflow management best practices across Client Operations.

Evaluate technologies and tools that improve efficiency, visibility, governance, and operational controls.

Support implementation of automation, workflow, and reporting solutions.

Stakeholder Management & Communication

Build effective working relationships across Operations, Product, Change, Finance, and other regional and global teams.

Communicate process changes, requirements, and project updates effectively to stakeholders.

Influence stakeholders through data-driven recommendations and evidence-based decision making.

You might fit for the role if you have…

Degree in Business Administrationor related disciplines

Minimum 5 years of working experience in Business Analysis, Project Management, Operational Excellence, Process Improvement, or a similar role

Experience in using analytics tools such as Power BI, Tableau, etc.

Hands on experience in using Jira in creating workflows and workflow management tools.

Strong analytical, reporting and problem-solving skills

Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and other Asia languages such as Japanese and Korean is an advantage.

Able to work in a fast-paced environment and meeting tight timelines

1-year renewable contract subjected to the business and operations needs