Operations Officer

New World Development Company Limited; Hong Kong; On-site; HKD 320,000 - 420,000; Full time

Job summary

New World Development Company Limited is seeking a Shift-in-Charge to oversee day-to-day operation of assigned building facilities including carpark, tenant and customer services, maintenance, cleaning and security in Hong Kong. You'll enforce landlord's rights and statutory requirements, monitor contractors with the technical team, handle complaints and coordinate with internal departments.

Shift work including overnight is required; strong communication in English and Chinese is needed.

Qualifications

• Form 7 or above with at least 3 years of property management experience.
• Holder of Security Personnel Permit preferred.
• Good leadership and interpersonal skills; good communications.
• Shift work including overnight shift and call is required.
• Strong customer service orientation and ability to deliver clear instructions.
• Proficiency in English and Chinese (Cantonese/Mandarin).
• CIH/HKIH membership is preferred.

Responsibilities

• Serve as the shift-in-charge to ensure smooth day-to-day operation of building facilities and management services.
• Enforce landlord's rights and statutory requirements.
• Monitor the performance of service contractors with the technical team as required.
• Collaborate with internal departments and stakeholders to support daily operations and events.
• Handle complaints, requests and enquiries; issue work orders to relevant departments.
• Support marketing activities and strengthen relations with tenants.
• Conduct emergency procedures as established by the Company.

Skills

Shifts management

Property management

Customer service

English and Chinese

Security compliance

Communication skills

Overnight shift

Education

Form 7 or above

Job description

• Serve as the shift-in-charge to ensure smooth day-to-day operation of specific assigned building facilities (including carpark) and management services which include tenant and customer services, maintenance, cleaning, security, traffic control etc, to deliver first class services standard to all tenants and customers
• Enforce landlord's rights and statutory requirements
• Monitor the performance of services contractors together with technical team as and when required
• Work closely with other internal departments or stakeholders to ensure smooth daily operations, and support to marketing events and company activities
• Handle complaints, requests and enquiries, issue complaint-handling forms/work orders to respective departments concerned, support marketing activities and continuously strengthen relations with tenants
• Conduct emergency procedures established by the Company properly
• Implement company policies in various functions
• Perform any other duties as assigned by the senior

Responsibilities

• Serve as the shift-in-charge to ensure smooth day-to-day operation of specific assigned building facilities (including carpark) and management services which include tenant and customer services, maintenance, cleaning, security, traffic control etc, to deliver first class services standard to all tenants and customers
• Enforce landlord's rights and statutory requirements
• Monitor the performance of services contractors together with technical team as and when required
• Work closely with other internal departments or stakeholders to ensure smooth daily operations, and support to marketing events and company activities
• Handle complaints, requests and enquiries, issue complaint-handling forms/work orders to respective departments concerned, support marketing activities and continuously strengthen relations with tenants
• Conduct emergency procedures established by the Company properly
• Implement company policies in various functions
• Perform any other duties as assigned by the senior

Requirements

• Form 7 or above with at least 3 years of property management experience Holder of Security Personnel Permit
• Good leadership and interpersonal skill Good communications skill
• Work on shift (including Overnight shift) and call is required
• Excellent customer service attitude
• Can deliver clear instructions
• Good command of English and Chinese (Cantonese and Mandarin), and general PC skill
• Member (or student member) of CIH / HKIH is preferred