Operations Manager - Security & Frontline Team Lead

Well Born Real Estate Management Limited

Hong Kong

On-site

HKD 520,000 - 760,000

Full time

14 days+

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Benefits offered by this job

Paternity Leave

Marriage Leave

Full Attendance Leave

Birthday Leave

14 days Annual Leave

Newborn Baby Allowance

Training Sponsorship

Medical Scheme

Discretionary Bonus

Job summary

Well Born Real Estate Management Limited, a Henderson Land Group member, invites applications for an Operation Manager / Senior Operation Officer to lead the operations team in Central and Western Hong Kong. The role requires strong security operations experience and proven people management to deliver high quality services.

You will supervise officers and schedulers, optimize manpower, handle customer complaints, and drive training and retention initiatives.

Qualifications

Minimum 5 years' experience in Security / Disciplinary Force; with at least 2 year in people management.
Holder of valid Security Personnel Permit & QAS certificate; PMP (Tier 2) licence is an advantage
Shift work at weekends and on public holidays; Five-day work

Responsibilities

Lead the Operations Officers and schedulers to achieve the operational management objectives of the division.
Deliver high quality of services to customers and handling complaints.
Deliver effective security solutions to satisfy customer needs.
Monitor the manpower scheduling to ensure they are deployed in a cost-effective manner.
Make operational decisions on manpower posting.
Manage all front-line staff in his or her division and be responsible for all staff related matters.
Set up and execute training plan for front-line officers.
Proactively deploy staff retention strategies to the division
Ensure compliance with all relevant company policies and procedures.