OPERATION MANAGER / SENIOR OPERATION OFFICER (Ref.:WB-144-2026)

Well Born Real Estate Management Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Benefits offered by this job

Paternity Leave

Marriage Leave

Full Attendance Leave

Birthday Leave

14 days Annual Leave

Newborn Baby Allowance

Training Sponsorship

Medical Scheme

Discretionary Bonus

Job summary

Well Born Real Estate Management Limited in Hong Kong invites applications for the role of Operation Manager / Senior Operation Officer. You will lead a team of Operations Officers and schedulers to meet division objectives and deliver high-quality service to residents and customers.

The role requires at least 5 years in Security with 2 years in people management, valid Security Personnel Permit and QAS; English, Putonghua and Cantonese fluency; weekend/public holiday shifts.

Qualifications

• Minimum 5 years' experience in Security or Disciplinary Force.
• At least 2 years in people management.
• Holder of valid Security Personnel Permit & QAS certificate; PMP (Tier 2) license is an advantage.
• Fluency in written and spoken English, Putonghua and Cantonese.
• Shift work at weekends and public holidays is required.

Responsibilities

• Lead the Operations Officers and schedulers to achieve the operational management objectives of the division.
• Deliver high quality services to customers and handle complaints.
• Deliver effective security solutions to satisfy customer needs.
• Monitor manpower scheduling to ensure cost-effective deployment.
• Make operational decisions on manpower posting.
• Manage all front-line staff in the division and handle staff-related matters.
• Set up and execute training plan for front-line officers.
• Proactively deploy staff retention strategies to the division.
• Ensure compliance with all relevant company policies and procedures.

Skills

People management

Security operations

Job description

OPERATION MANAGER / SENIOR OPERATION OFFICER (Ref.:WB-144-2026)

We are a member of Henderson Land Group, which is one of the most renowned property management companies in Hong Kong. To cope with our rapid business expansion, we are looking for high caliber professionals to join our dynamic teams:

OPERATION MANAGER / SENIOR OPERATION OFFICER

(Ref.: OM/SOO-JB-0917)

Duties:

Lead the Operations Officers and schedulers to achieve the operational management objectives of the division;

Deliver high quality of services to customers and handling complaints;

Deliver effective security solutions to satisfy customer needs;

Monitor the manpower scheduling to ensure they are deployed in a cost-effective manner;

Make operational decisions on manpower posting;

Manage all front-line staff in his or her division and be responsible for all staff related matters;

Set up and execute training plan for front-line officers;

Proactively deploy staff retention strategies to the division

Ensure compliance with all relevant company policies and procedures;

Candidates with less experience will be considered as Senior Operation Officer.

Requirement:

Minimum 5 years' experience in Security / Disciplinary Force ; with at least 2 year in people management experience

Holder of valid Security Personnel Permit & QAS certificate, PMP (Tier 2) licence is an advantage

Fluency in written and spoken English, Putonghua and Cantonese

Self-motivated, enthusiastic team player who can work under pressure

Shift work at weekends and on public holidays is required (Five-day Work)

Immediate available is preferred;

Location: Central and Western

Remuneration will be commensurate with qualifications and experience. Fringe benefits include:

Paternity Leave, Marriage Leave, Full Attendance Leave, Birthday Leave, 14 days Annual Leave, Newborn Baby Allowance, Training Sponsorship, Medical Scheme and Discretionary Bonus.

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only.

Company Overview

Well Born Real Estate Management Limited (“Well Born”), a member company of Henderson Land Development Company Limited, was established in 1996. The Company provides excellent property management to luxury residential properties, large-scale residential estates, shopping malls, and parking garages that are developed by Henderson.

Well Born continues to uphold its management philosophy, which is “Interactive Services for Quality Management”, and conduct its business with uncompromising discipline and pace. As a result, Well Born has become one of the best real estate management brands in Hong Kong since its inception a decade ago.

Your application will include the following questions:

• How many years' experience do you have in a Police Role?
• How many years' experience do you have as a Security Manager?
• Which of the following statements best describes your right to work in Hong Kong?
• How many years of people management experience do you have?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer service assistant?