Assistant Operations Director

Leadingnation; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Benefits offered by this job

5-day work week

Opportunities for career advancement

Friendly and harmonious work环境

Job summary

Leadingnation in Hong Kong seeks an experienced Operations Manager with a strong security and facilities background. You will oversee daily operations across multiple properties, lead a team, ensure regulatory compliance and drive service excellence.

Responsibilities include budgeting, policy development, performance reporting, crisis management, inspections, and strategic support to the Operations Director. Fluency in English and Cantonese is required.

Qualifications

• Minimum 8 years in security and guarding management, facilities management, or similar operational role.
• Proven supervisory or management experience with the ability to develop high-performing teams.
• In-depth knowledge of body corporate regulations, Cap. 460 Security and Guarding Services Ordinance, and HK property laws.
• Strong health and safety regulatory knowledge and compliance.
• Excellent project management and organisational abilities.
• Proficiency in property management software and MS Office.
• Exceptional interpersonal and communication skills, with stakeholder engagement能力.
• Fluent in English and Cantonese; Mandarin an advantage.

Responsibilities

• Oversee daily operations across multiple managed properties and facilities to ensure service consistency and efficiency.
• Supervise and develop operations staff, including scheduling, performance management, training, and mentoring.
• Ensure full regulatory compliance with building codes, body corporate requirements, and Cap. 460 Security and Guarding Services Ordinance.
• Monitor service delivery quality and implement corrective actions.
• Act as key liaison for building owners, residents, contractors and stakeholders.
• Manage budgets and control operational costs while maintaining value for money.
• Develop and implement operational policies, procedures, and systems.

Skills

Team leadership

Budget management

Regulatory compliance

Crisis management

Stakeholder liaison

Quality assurance

Operational planning

Communication

Education

Facilities management qualification

Business administration qualification

Tools

Property management software

Microsoft Office

Job description

• 5-day work week
• Holder of a valid Security Personnel Permit (SPP)
• Opportunities for career advancement ; friendly and harmonious work environment

Responsibilities:

Operational Oversight:

Manage and coordinate daily operations across multiple managed properties and facilities, ensuring service consistency and efficiency.

Team Leadership:

Supervise and develop operations staff, including scheduling, performance management, training, and mentoring.

Regulatory Compliance:

Ensure full compliance with all relevant regulations, building codes, body corporate requirements, and the Hong Kong Cap. 460 Security and Guarding Services Ordinance.

Quality Assurance:

Monitor service delivery quality and implement corrective actions to uphold and enhance service standards.

Stakeholder Liaison:

Act as a key point of contact for building owners, residents, contractors, and other stakeholders, addressing operational issues and concerns promptly and professionally.

Budget Management:

Manage budgets and control operational costs while maintaining service excellence and value for money.

Policy Development:

Develop and implement operational policies, procedures, and systems to improve efficiency and effectiveness.

Performance Reporting:

Prepare and analyse operational reports, performance metrics, and KPIs to support data-driven decision-making.

Crisis Management:

Respond to emergency situations and coordinate crisis management protocols to safeguard people and property.

Inspection & Audit:

Conduct regular inspections and audits of managed properties to ensure compliance and identify areas for improvement.

Strategic Support:

Support the Operations Director in strategic planning, business development initiatives, and continuous improvement projects.

Requirements

Experience:

Minimum 8 years in security and guarding management, facilities management, body corporate management, or a similar operational role.

Leadership:

Proven track record in supervisory or management positions, with the ability to inspire, motivate, and develop high-performing teams.

Industry Knowledge:

In-depth understanding of body corporate regulations, building management standards, Cap. 460 Security and Guarding Services Ordinance, and relevant Hong Kong property and security laws.

Health & Safety:

Solid knowledge of health and safety regulations and compliance requirements.

Organisational Skills:

Strong project management and organisational abilities, with the capacity to manage competing priorities effectively.

Technical Skills:

Proficiency in property management software and Microsoft Office applications.

Communication:

Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.

Problem-Solving:

Strong analytical and decision-making skills, with the composure to perform well under pressure.

Language:

Fluent in both written and spoken English and Cantonese; proficiency in Mandarin is an advantage.

Qualifications:

Professional qualifications in facilities management, business administration, or related fields are preferred.

Other:

A valid driving licence and own transport are desirable.