Manager,Payment Services

ZA Bank Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

ZA Bank Limited is seeking an experienced operations leader to supervise remittance and global payment processing, ensuring smooth FPS/RTGS/SWIFT handling and robust reconciliation.

The role focuses on optimizing processes, establishing standards, and coordinating ISO-20022 related initiatives while maintaining regulatory compliance and strong risk controls in a dynamic market.

Qualifications

• University in Business related discipline or other relevant qualifications.
• Minimum 8 years’ working experience in Banking payment operations, with at least 3 years managerial experience.
• Holder of HKIB’s ECF on AML and CFT is a plus.
• Knowledge of HKMA regulatory requirements.
• Knowledge of RTGS / SWIFT/FPS/eDDA and payment screening.
• Experience in liaison with HKMA, HKICL, SWIFT and bank payment network.
• Experience in payment project implementation.
• Organized, responsible and with a drive for improvement.
• Strong data analytical and process re-engineering skill.
• Strong communication and problem-solving skills.
• Able to multi-task and handle key deliverables with challenging deadlines.
• Good verbal and written English and Chinese (including Mandarin and Cantonese).

Responsibilities

• Supervise payment operations and workflow on remittance, local and global payment processing.
• Oversee FPS/RTGS/SWIFT handling, payment screening and reconciliation.
• Streamline process workflow to improve operational efficiency and effectiveness.
• Establish operational guidelines, standards and procedures and monitor daily operations for regulatory compliance.
• Support and coordinate on projects and drills (e.g. ISO 20022).
• Implement system and process enhancements to improve efficiency.
• Support Product team in customer experience initiatives.
• Identify and report incidents or abnormal issues; assist remediation actions.
• Ensure effective use of controls to minimize operational risks.

Skills

Payments ops

Regulatory compliance

RTGS/SWIFT/FPS

Process re-engineering

Data analytics

Project management

Vendor liaison

English/Chinese

Education

Bachelor's degree in Business or related field

HKIB ECF on AML and CFT

Job description

Supervise payment operations and workflow on remittance, local and global payment processing (FPS/RTGS/SWIFT handling), payment screening & reconciliation, ensure the payment services are delivered smoothly and efficiently.

Streamline process workflow to improve operational efficiency and effectiveness.

Establish relevant operational guidelines, standards and procedures and monitor daily operations to ensure the comply with regulatory requirements.

Support and coordinate on different projects and drills both internal and external, such as ISO 20022 related.

Implement system and process enhancements to improve operational efficiency.

Support Product team in customer experience improvement initiatives.

Identify and reporting incidents or abnormal issues, support in remediation actions.

Accountable for effective use of controls to minimize operational risks

Job Requirements:

University in Business related discipline or other relevant qualifications.

Minimum 8 years’ working experience in Banking payment operations, with at least 3 years managerial experience.

Holder of HKIB’s ECF on AML and CFT is a plus.

Knowledge of HKMA regulatory requirements.

Knowledge of RTGS / SWIFT/FPS/eDDA and payment screening.

Experience in liaison with HKMA, HKICL, SWIFT and bank payment network.

Experience in payment project implementation.

Organized, responsible and with a drive for improvement.

Strong data analytical and process re-engineering skill.

Strong communication and problem-solving skills.

Able to multi-task and handle key deliverables with challenging deadlines.

Good verbal and written English and Chinese (including Mandarin and Cantonese).

Mandatory Reference Checking Scheme

Mandatory Reference Checking Scheme (MRC Scheme) may be applicable for certain relevant positions. It is a standardised reference-checking arrangement that is designed to support the integrity of "authorized institutions" regulated by the Hong Kong Monetary Authority (HKMA). Pursuant to the MRC scheme, our Bank will conduct a mandatory reference check by requesting information from each relevant former and current employer of applicants. For more details about the MRC Scheme, please visit the website of the Hong Kong Association of Banks: https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2

Applicants who are not invited for an interview within the 8 weeks after submission of application may assume their applications unsuccessful. We may review applications received for suitability for other posts within the Company. All personal data provided will be treated in strict confidence and used strictly for recruitment-related purposes only. We shall retain the personal data of unsuccessful applicants for a period of 24 months upon receipt of such application.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• What is your highest level of education?

ZA Bank, licensed by the HKMA in 2019, is Hong Kong's first and largest digital bank. With 800,000 users as of 30 June 2024, it leads the city's digital banking sector in customer base and deposits. ZA Bank's "Community-Driven" approach actively involves users in product development, resulting in tailored financial services for individuals, SMEs, and Web3 enterprises. The bank offers a comprehensive range of services including banking, investment, insurance, and business solutions. ZA Bank continues to innovate in Hong Kong's financial landscape. It operates as a subsidiary of ZA Global, established in 2017, to explore global fintech and insurtech opportunities.

ZA Bank, licensed by the HKMA in 2019, is Hong Kong's first and largest digital bank. With 800,000 users as of 30 June 2024, it leads the city's digital banking sector in customer base and deposits. ZA Bank's "Community-Driven" approach actively involves users in product development, resulting in tailored financial services for individuals, SMEs, and Web3 enterprises. The bank offers a comprehensive range of services including banking, investment, insurance, and business solutions. ZA Bank continues to innovate in Hong Kong's financial landscape. It operates as a subsidiary of ZA Global, established in 2017, to explore global fintech and insurtech opportunities.