Operations Executive

PURICARE LIFESTYLE PTE. LTD.; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Puricare Lifestyle Pte. Ltd. is seeking an Operations Executive to manage service operations, coordinate technicians, and ensure timely delivery of maintenance and installation services, driving customer satisfaction.

In this role you will handle fault calls, schedule field staff, prepare work orders, and liaise with customers to meet on-site requirements, contributing to operational efficiency and service quality.

Qualifications

• Diploma or Higher NITEC in Operations Management or related discipline.
• 2–3 years of experience in service operations, after-sales service, customer service, or service coordination.
• New entrants welcome; keen and fast learner.
• Proficiency in Microsoft Office; familiarity with service management systems is advantageous.

Responsibilities

• Manage technical fault calls and customer repair requests to ensure prompt resolution.
• Coordinate and schedule service technicians to optimize resource allocation and service delivery.
• Prepare and issue accurate work orders to technicians for efficient task execution.
• Monitor repair job progress and enforce timely completion to meet service standards.
• Review service reports and communicate outcomes to customers to maintain transparency.
• Prepare sales orders, quotations, delivery orders, and work orders with accuracy for operational needs.
• Collaborate with the sales team to coordinate equipment installations and replacements effectively.
• Liaise with customers to understand and fulfill on-site installation requirements.
• Schedule new order deliveries and installations, following up closely to ensure smooth execution.
• Maintain detailed maintenance records and customer service histories for operational tracking.
• Deliver high customer satisfaction by ensuring prompt and quality service delivery.

Skills

Service operations management

Customer service coordination

Fast learner

Education

Diploma / Higher NITEC in Operations Management or related discipline

Tools

Microsoft Office

Service management systems

Job description

Company Overview

Puricare Pte Ltd, established in 2007, pioneers in water dispenser distribution and supply across offices, factories, schools, hospitals, and residences. We support projects with skilled technical teams for repair, service, and maintenance.

Job Summary

Join Puricare as an Operations Executive to manage service operations, coordinate technicians, and ensure timely delivery of maintenance and installation services, driving customer satisfaction and operational efficiency.

Responsibilities

• Manage technical fault calls and customer repair requests to ensure prompt resolution
• Coordinate and schedule service technicians to optimize resource allocation and service delivery
• Prepare and issue accurate work orders to technicians for efficient task executionMonitor repair job progress and enforce timely completion to meet service standards
• Review service reports and communicate outcomes to customers to maintain transparency
• Prepare sales orders, quotations, delivery orders, and work orders with accuracy for operational needs
• Collaborate with the sales team to coordinate equipment installations and replacements effectively
• Liaise with customers to understand and fulfill on-site installation requirements
• Schedule new order deliveries and installations, following up closely to ensure smooth execution
• Maintain detailed maintenance records and customer service histories for operational tracking
• Deliver high customer satisfaction by ensuring prompt and quality service delivery

Required competencies and certifications

• Diploma, Higher NITEC, or equivalent qualification in Operations Management, Engineering, or related discipline
• Minimum 2-3 years of experience in service operations, after-sales service, customer service, or service coordination
• New Entry are welcome (must be a keen & fast learner)
• Proven ability to manage maintenance contracts, preventive maintenance schedules, and customer service requests
• Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with service management systems is advantageous

Preferred competencies and qualifications

• Experience in the water dispenser, water treatment, or equipment servicing industry
• Experience coordinating with customers on installation site requirements
• Experience preparing operational reports and monitoring service performance indicators
• Positive attitude, adaptability, and a continuous improvement mindset