Operation Executive

AEDGE HOLDINGS PTE. LTD.; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

AEDGE HOLDINGS PTE. LTD. is seeking an Operations Executive with strong communication and coordination skills to oversee all aspects of our operations and ensure a seamless experience for clients. You will be organized, meticulous, self-motivated, and resourceful.

You will manage day-to-day tasks, supervise general workers, handle client inquiries, coordinate with vendors and internal teams, and ensure timely reports and adherence to SOPs while maintaining excellent service.

Qualifications

• Minimum 'O' or 'N' Level / ITE / Diploma in Business Administration or relevant field.
• At least 1–3 years of experience in customer service, operations, business support, or relevant fields.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle day-to-day operational tasks including site visits, deployment schedules, duty rosters, and client inquiries to ensure operational efficiency.
• Lead and manage the team of general workers.
• Respond and coordinate in emergencies such as manpower shortages or client complaints.
• Attend meetings with clients, vendors, and internal staff as needed.
• Ensure timely submission of reports and claims and manage property items.

Skills

Customer service

Communication

Operations coordination

Team collaboration

Education

O/N Level / ITE / Diploma in Business Administration

Tools

Microsoft Office

Job description

We are seeking an Operations Executive with excellent communication and coordination skills to join our team. Your role will involve overseeing and managing all aspects of our operations side, ensuring a seamless and positive experience for our clients. You’ll need to be organized, meticulous, self-motivated, and resourceful.

Responsibilities:

• Handle day-to-day operational tasks including routine site visits, deployment schedules & duty rosters, handling client inquiries, onboarding, interviews, etc to ensure operational smoothness and efficiency.

• Leading and managing the team of general workers.

• Respond and coordinate in emergency situations such as short manpower, client complaints, conflicts, etc.

• Attends regular meetings with clients, vendors, and internal staff if needed

• Ensure timely submission of reports & claims and issuing property items.

• Planning, coordinating schedules, and monitoring of deployment sheet.

• Adherence to Standard Operating Procedures, and providing good customer service.

• Handling inquiries from our clients, visitors, vendors and resolving issues effectively;

• Building and maintaining positive relationships with vendors, internal and external stakeholders to enhance the firm’s reputation and business opportunities;

• Supervise and assess the work performance of the general workers on a daily deployment basis, to ensure the service delivery of operational needs is in accordance with the contractual requirement.

• Work closely with the Operations Manager for overall direction, coordination, and implementation of operation projects side.

• Collaboration with the Operational team and HR team, to gather necessary information, resolve any discrepancies, and ensure timely and accurate reporting.

• Responsive to calls and emails from team members, clients, vendors, etc.

• Any other jobs assigned

Requirements:

• Minimum 'O' or 'N' Level / ITE / Diploma in Business Administration or relevant field.

• At least 1-3 years of experience in customer service, operations, business support, or relevant fields.

• Proficient in Microsoft Office such as Word, Excel, PowerPoint, Outlook, etc.

• Ability to work independently in a fast-paced environment and manage multiple tasks simultaneously.

• Good communication skills to interact with clients and team members.

• Interpersonal skills to engage stakeholders of different levels

• Team player to support management and reporters

• Willing to work on weekends and public holidays.

Due to the high rate of application, we regret to inform you that only shortlisted candidates will be contacted by our HR.