Operations Executive: Service & Installations Lead

PURICARE LIFESTYLE PTE. LTD.

Hong Kong

On-site

HKD 180,000 - 260,000

Full time

14 days+

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Job summary

Puricare Lifestyle Pte. Ltd. is seeking an Operations Executive to manage service operations, coordinate technicians, and ensure timely delivery of maintenance and installation services, driving customer satisfaction.

In this role you will handle fault calls, schedule field staff, prepare work orders, and liaise with customers to meet on-site requirements, contributing to operational efficiency and service quality.

Qualifications

Diploma or Higher NITEC in Operations Management or related discipline.
2–3 years of experience in service operations, after-sales service, customer service, or service coordination.
New entrants welcome; keen and fast learner.
Proficiency in Microsoft Office; familiarity with service management systems is advantageous.

Responsibilities

Manage technical fault calls and customer repair requests to ensure prompt resolution.
Coordinate and schedule service technicians to optimize resource allocation and service delivery.
Prepare and issue accurate work orders to technicians for efficient task execution.
Monitor repair job progress and enforce timely completion to meet service standards.
Review service reports and communicate outcomes to customers to maintain transparency.
Prepare sales orders, quotations, delivery orders, and work orders with accuracy for operational needs.
Collaborate with the sales team to coordinate equipment installations and replacements effectively.
Liaise with customers to understand and fulfill on-site installation requirements.
Schedule new order deliveries and installations, following up closely to ensure smooth execution.
Maintain detailed maintenance records and customer service histories for operational tracking.
Deliver high customer satisfaction by ensuring prompt and quality service delivery.