Operations & Customer Experience Lead

Autotoll Limited; Hong Kong; On-site; HKD 420,000 - 560,000; Full time

Benefits offered by this job

On-the-job training

Executive workshops

Corporate purchase discounts

Competitive salary "and" annual leaves

Flexible working opportunities

Job summary

Autotoll Limited in Hong Kong is seeking an experienced customer service supervisor to support daily operations and oversee service channels. You will supervise center operations, ensure timely responses to queries and enforce procedures across channels.

The role requires a university degree and at least four years of post-qualification experience, with at least two years in a supervisory capacity. Shift work is required.

Qualifications

• Holders of university degrees and at least four years post-qualification experience in customer service, with supervisory exposure.
• Experience leading and coordinating customer service operations is required.

Responsibilities

• Assist the Operation and Customer Service Team Head in managing daily department operations.
• Ensure timely handling of all customers' queries and complaints within established timeframes.
• Manage operations of customer service centres, kiosks, outlets and other service channels.
• Ensure services across all channels comply with procedures and suggest process improvements.
• Supervise operations in tag management, dispute handling, and enforcement processes.
• Prepare monthly reports for the Team Head and Government submissions as required.
• Shift duty is required

Skills

Customer service experience

Supervisory experience

Education

University degree or equivalent

Job description

Autotoll Limited in Hong Kong is seeking an experienced customer service supervisor to support daily operations and oversee service channels. You will supervise center operations, ensure timely responses to queries and enforce procedures across channels.

The role requires a university degree and at least four years of post-qualification experience, with at least two years in a supervisory capacity. Shift work is required.