Operation and Customer Service Team Leader (Support)

Autotoll Limited; Hong Kong; Presencial; HKD 420.000 - 560.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-the-job training

Executive workshops

Corporate purchase discounts

Competitive salary "and" annual leaves

Flexible working opportunities

Descripción de la vacante

Autotoll Limited in Hong Kong is seeking an experienced customer service supervisor to support daily operations and oversee service channels. You will supervise center operations, ensure timely responses to queries and enforce procedures across channels.

The role requires a university degree and at least four years of post-qualification experience, with at least two years in a supervisory capacity. Shift work is required.

Formación

• Holders of university degrees and at least four years post-qualification experience in customer service, with supervisory exposure.
• Experience leading and coordinating customer service operations is required.

Responsabilidades

• Assist the Operation and Customer Service Team Head in managing daily department operations.
• Ensure timely handling of all customers' queries and complaints within established timeframes.
• Manage operations of customer service centres, kiosks, outlets and other service channels.
• Ensure services across all channels comply with procedures and suggest process improvements.
• Supervise operations in tag management, dispute handling, and enforcement processes.
• Prepare monthly reports for the Team Head and Government submissions as required.
• Shift duty is required

Conocimientos

Customer service experience

Supervisory experience

Educación

University degree or equivalent

Descripción del empleo

• Holder of university degree
• At least four years experience in cs roles
• Shift duty is required

To cope with our expansion and continuous growth in the transportation and logistics related service, we are inviting talents to join our professional team.

About the role:

• Assist the Operation and Customer Service Team Head in manage the daily operation of the department
• Ensure timely handling of all customers' queries and complaints within the established timeframe
• Being in-charge of operation of customer services centres, kiosks, outlets and other service channels
• To ensure the services provided in all service channels are according to our procedures and make suggestion for any improvement in daily process
• Supervise the operation in Tag management, dispute and complaint handling, Enforcement process
• Prepare monthly report to the Operation and Customer Service Team Head regarding the operation of the department and those required to submit to Government Department
• Shift duty is required

About You

• Holder of university degree or equivalent qualification.
• At least four years post-qualification full time working experience in customer service roles, of which at least two years shall be at supervisory level

What you can get from us

• On-the-job training, learning and development provided
• Executive workshops, interest class, corporate purchase discount offered by SHKP
• Competitive salary and annual leaves
• Flexible working opportunities