Senior Customer Service Operations Lead

Prudential Hong Kong; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

Prudential Hong Kong is seeking an experienced individual for a pivotal role in Customer Service Operations. You will handle enquiries and ensure customer satisfaction, provide guidance to junior staff, and maintain operational efficiency.

The ideal candidate should have at least 5 years of experience in customer service, strong analytical skills, and proficiency in both English and Chinese, including Putonghua. This opportunity encourages a diverse workplace, aiming to meet tight deadlines while working independently.

Qualifications

• 5 years of experience in Customer Service Operations.
• Able to work independently under pressure.
• Candidates with less experience may be considered as Officer.

Responsibilities

• Provide and process information regarding insurance products.
• Respond to customer feedback professionally.
• Support leaders in training new staff.
• Handle customer dissatisfaction and provide solutions.
• Guide junior staff in their activities.

Skills

Good written/spoken English

Good written/spoken Chinese (including Putonghua)

Good analytical skills

Strong interpersonal skills

Customer focused

Education

Secondary education or above

Passed IIQE paper 1, 3 and 5

Job description

Prudential Hong Kong is seeking an experienced individual for a pivotal role in Customer Service Operations. You will handle enquiries and ensure customer satisfaction, provide guidance to junior staff, and maintain operational efficiency.

The ideal candidate should have at least 5 years of experience in customer service, strong analytical skills, and proficiency in both English and Chinese, including Putonghua. This opportunity encourages a diverse workplace, aiming to meet tight deadlines while working independently.