Customer Service Supervisor (Call Center/MNC/No Telesales)

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Job summary

A leading logistics company in Hong Kong is urgently seeking an experienced Customer Service Supervisor. The role involves managing a 24-hour hotline team to ensure best-in-class customer service and smooth day-to-day operations. Candidates should possess a diploma and have at least 5 years of experience in the service industry, particularly within a call center. Strong leadership skills and proficiency in English and Chinese are essential, with Mandarin as a plus. Join a dynamic team and help drive customer satisfaction!

Qualifications

• At least 5 years related experience in the service industry, preferably in a call centre environment.
• Strong leadership with at least 2 years of supervisory experience in customer service.
• Good command of written and spoken English and Chinese; Mandarin is an advantage.

Responsibilities

• Lead a 24-hour hotline team to achieve high performance standards.
• Deliver best-in-class customer service through effective management of day-to-day operations.
• Ensure smooth operation of the team and initiate improvements to enhance customer service.

Skills

Leadership skills

Interpersonal communication

Analytical skills

Problem solving

Customer-oriented

Independence

Education

Diploma

Job description

Customer Service Supervisor (Call Center/MNC/No Telesales)

Client Description

Our client US based logistics company, a market leader who provides global supply chain solutions, is now urgently seeking an experienced Customer Service Supervisor to join their growing team in Hong Kong.

Job Description

• Lead a 24-hour hotline team to achieve high performance standards
• Deliver a consistent and best-in-class customer service to customers through effective management of day-to-day operations of the contact centre
• Provide support to revenue generation programs or system enhancement initiatives
• Ensure smooth operation of the team and initiate improvements to enhance customer services to both internal and external customers

Job Requirements

• Diploma with at least 5 years related experience in the service industry, preferably in call centre environment
• Strong leadership skills with at least 2 years of solid supervisory experience in customer service
• Experience in cross selling and telemarketing program is a plus
• Good command of written and spoken English and Chinese, Mandarin is an advantage
• Excellent interpersonal communication, analytical and problem solving skills
  Customer-oriented, independent and self-motivated