Banking Customer Service Operations Lead (Shift)

NexusSearch International Limited; Hong Kong Island; On-site; HKD 390,600 - 446,400; Full time

Job summary

A leading financial services company in Hong Kong is seeking a VP, Customer Service Operations Manager to oversee customer inquiries and team performance. The ideal candidate has a Higher Diploma, at least 3 years in a contact center, and fluency in Cantonese and English. You will manage various communication channels, support training for new staff, and implement processes to enhance team efficiency. A valid Type 1 HKSI license is essential. Competitive salary offered.

Qualifications

• 3 years of experience in a contact center, preferably in financial services.
• Fluent in Cantonese and English; good at written and spoken communication.
• Must hold a valid Type 1 HKSI license.

Responsibilities

• Handle banking and investment inquiries via various channels.
• Support training and coaching of new team members.
• Escalate incidents and provide solutions to improve efficiency.

Skills

Customer service skills

Multi-tasking

Problem-solving

Team leadership

Communication skills

Education

Higher Diploma or above

Tools

Mac OS

Office cloud applications

Job description

A leading financial services company in Hong Kong is seeking a VP, Customer Service Operations Manager to oversee customer inquiries and team performance. The ideal candidate has a Higher Diploma, at least 3 years in a contact center, and fluency in Cantonese and English. You will manage various communication channels, support training for new staff, and implement processes to enhance team efficiency. A valid Type 1 HKSI license is essential. Competitive salary offered.