Guest Experience Supervisor - Overnight

Leadingnation; Hong Kong; On-site; HKD 360,000 - 520,000; Full time

Benefits offered by this job

5-day work week

Public holidays

Annual leave

Wellness rewards

Medical coverage

Job summary

Lanson Place Causeway Bay is seeking a Guest Experience Supervisor - Overnight to lead our Guest Experience team with empathy and heart, delivering unforgettable five-star moments for every guest.

We value 2–5 years of premium hotel experience, familiarity with Infor & Macros or other hotel systems, and fluency in English, Cantonese and Mandarin. Benefits include a 5-day week, 17 public holidays, 12 days annual leave, wellness rewards and comprehensive medical coverage.

Qualifications

• 2–5 years of premium hotel experience.
• Fluent in English, Cantonese and Mandarin.
• Familiar with Infor & Macros or other hotel management systems.

Responsibilities

• Lead the Guest Experience team with empathy and guiding them toward heart-warming five-star experiences.
• Craft authentic connections and elevate service standards for every guest.
• Act as a bridge between guests and the team to ensure guest satisfaction.

Skills

Premium hotel experience

Leadership

Communication

Time management

Tools

Infor & Macros

Job description

• 5-day work week (8 hours per day)
• 17 days of Public Holidays & 12 days of Annual Leave
• Wellness Rewards Programme & Comprehensive Medical Coverage

We entrust you as our Guest Experience Supervisor - Overnight

to drive growth and account successes.

How will we care for you?

• Enjoy a 5-day working week consisting of 8working hoursper day
• Benefit from 17 days of public holidays
• Take advantage of 12days of annual leave
• Wellness Reward
• Receive coverage for life, accident, outpatient, hospitalisation, and dental insurance

We prioritise your well-being and personal growth.

What will you do?

You will craft authentic connections, pioneer unforgettable experiences, and nurture a compassionate community at Lanson Place. You will be our:

Compassion Champion, leading the Guest Experience team with empathy and guiding them towards new frontiers of guest service. Your proactive leadership will ensure our ensemble consistently delivers heart-warming, five-star experiences.

Proactive Guardian, transforming ordinary encounters into extraordinary moments by adding a touch of authentic luxury to every guests’ journey. You’ll design and implement strategies to elevate guest satisfactions.

Authentic Voice, listening attentively to our guests’ feedback and act as a bridge between them and our team. Your genuine care and understanding will ensure our service aligns with our guests’ desires, keeping us in tune with their needs.

Cultural Ambassador, fostering a culture of proactivity, authenticity, and compassion. Your strong interpersonal skills will inspire the team, creating a warm, inviting, and inclusive environment that reflects our commitment to heartfelt service.

What do we seek in you?

• Possess2-5years of premium hotel experience
• Familiar with Infor & Macros or other hotel management systems
• Fluent in English, Cantonese, and Mandarin, with knowledge of additional languages considered a plus
• Present yourself professionally, with the ability to comfortably build rapport with a global clientele
• Demonstrate effective leadership, problem-solving, and teamwork skills, with exceptional conflict resolution, multi-tasking, and time management abilities

Regardless of the role you play, we seek individuals who resonate with the following values because you are much more than just a guest experience- we depend on you to deliver our promises to our guests and stakeholders:

Proactive - anticipate and act

Authentic- connect genuinely

Heartfelt - understand, answer with care and kindness

Committed to Positive Impact-drive meaningful change

Who are we - Lanson Place Causeway Bay?

Lanson Place Causeway Bay is a small luxury hotel exquisitely situated at 133 Leighton Road. Our ethos is deeply rooted in the values of Family and Community, guiding our authentic and attentive approach to hospitality in creating bonds with our guests that last far beyond their stay with us.

We offer a competitive remuneration package and a full range of benefits including a year-end discretionary bonus, meal allowance, and medical schemes.

Information provided by job applicants will be treated in the strictest confidence and used for recruitment purposes only.