Operations Agent

Lufthansa Cargo AG; Hong Kong; On-site; HKD 120,000 - 160,000; Full time

Job summary

Lufthansa Cargo AG is seeking an Operations Agent in Hong Kong. The role involves coordinating load control, ramp operations, and general handling tasks at Chek Lap Kok, ensuring safe, compliant cargo movement and efficient turnaround.

Key responsibilities include load optimization, documentation, communications with GHA, and maintaining safety and quality standards across all duties while supporting supervision and coordination with management.

Responsibilities

• Load Control: calculate and plan load distribution per GOM rules.
• Optimize cargo onload with regard to aircraft volume and weight.
• Prepare flight documents such as general declarations and permits for local authorities.
• Produce arrival and departure notifications and communicate with GHA about loading sequence.

Job description

Within the operational targets set by the superior, the Operations Agent performs the following duties:

Load Control Duties

• Calculation and Planning of load distribution for the aircraft taking into consideration the rules and regulations as per GOM.
• Cargo onload optimization in regard to aircraft volume and weight.
• Prepares flight relevant documents such as general declarations, permits for local customs authorities, etc.
• Produces arrival and departure notifications,
• Briefs GHA about off-, on load as well as sequence of loading/unloading
• Issuance of loadsheet and completion of Notoc
• Dispatch of operational messages as well as other post flight activities,
• Maintains traffic reports,
• Coordination of station activities and suppliers

Ramp Agent Duties

• Check of all ULD’s (Unit Load Devices) for airworthiness to ensure a safe flight operation,
• Checks ramp area for cleanliness,
• Monitors the condition, the readiness, the amount of the equipment as well as the amount of necessary staff from the GHA required on the aircraft and reports any irregularities
• Loads and unloads the aircraft as per loading instruction in accordance with the requirements of the GOM or supervises these functions,
• Coordinate and monitors the suppliers to ensure punctual performance,
• Secures load on aircraft (i.e. locks) and signs the loading instruction
• Responsibility for aircraft and ramp safety,
• Assists the supervisor in ensuring that all defined service standards are understood and met by GHA (General Handling Agent),
• Ensures that all work is carried out according to documented quality manual procedures, and promotes a preventative (perhaps better takes preventative measures, using the tools provided) culture using the tools provided,
• Supports, cooperates and communicates with all colleagues, including crew and sales staff
• Ensures that security and safety procedures are adhered to in accordance with set procedures,
• Establishes, maintains and evaluates statistical data,

General

• Performs crew support such as briefings, crew catering and hotel bookings,
• Keeps up-to-date with all developments & changes regarding new procedures, incl. security procedures,
• Fully cooperates with LCAG management, Cargo/Operations and warehouse staff,
• Assists with cargo handling related supervision and co-ordination,
• Performs all handling duties within LCAG & GHA when appropriate,
• Performs all other duties assigned or delegated by supervisors,
• Performs Load Master duties if required
• After gaining sufficient experience he/she performs surveillance duties.
• Reporting of Incidents as per SAM

People Management/Supervision

• Assists the supervisor in the GHA’s (Ground Handling Agents) ground operations activities by economical utilization of all manpower and ensuring that all LCAG safety and quality standards are adhered to,
• Provides regular and accurate staff feedback to the GHA (General Handling Agent) management and to Manager Handling.

行業 Industry

• 其他 Others

工作種類 Job Category

• 物流 / 運輸 / 船務 (航空) Logistics / Transportation / Shipping (Aviation)
• 製造 (--) Manufacturing (--)

工作地點 Location

• 赤鱲角 Chek Lap Kok