Manager on Duty (Operations and Services Support)

Cathay Pacific Services Ltd. 國泰航空服務有限公司; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Benefits offered by this job

在职专业培训

有薪年假

晋升机会

医疗保险

Job summary

Cathay Pacific Services Limited 是一家在港运营的航空服务公司。现招聘具备丰富团队领导经验的运营与服务支持主管，负责带领监督团队、整合货运与地勤运营相关流程，并协助系统改进与服务提升。

应聘者需具备5年以上航空业相关经验、优秀跨部门沟通能力及英语/粤语双语能力。此岗位为全职，要求现场工作，可能需要轮班及夜班安排。公司提供培训机会、带薪年假及医疗保险等福利。

Qualifications

• 具备领导团队的能力，能统筹运作与服务支持工作
• 具备良好沟通能力，能与各单位有效协作
• 英语及粤语听说读写流利，具跨团队交流能力
• 具备航空物流相关背景优先，熟悉货运/地勤运营流程
• 具备系统改进与测试的经验，能参与变更请求评审
• 具备培训与带教新员工的能力，乐于共享知识

Responsibilities

• 领导运营与服务支持团队，提供行政与人手排班等支持，确保运行可靠高效
• 主导运营团队项目，评估并提出改进措施
• 与内部及外部单位就日常系统与服务支持事宜保持联络
• 与IT及相关方共同确认系统需求，推动系统改进
• 执行系统变更请求的测试及缺陷修复并提出改进建议
• 参与培训员工及外聘人员，提升团队专业水平
• 跟踪运营系统异常，制定纠正和预防措施
• 整理并提交运营所需的管理报告与数据分析

Skills

团队领导能力

沟通能力

英语流利

粤语流利

办公软件

航空物流系统经验

Education

HKCEE/HKDSE或同等教育程度

Tools

办公软件（MS Office）

航空物流相关系统

Job description

• 有薪年假 / 醫療保險
• To lead a team of Operations
• Preferably 5 yrs’ exp in airlines

Responsibilities:

• To lead a team of Operations & Services Support Supervisors and Cargo Services Officer to provide administrative supports (consumables / stationery inventory management and staff roster planning) to Operations in order to maintain reliable and efficient operations;
• To lead projects for operations team, evaluate and recommend for improvements initiatives
• To liaise with various internal and external parties on day-to-day Systems and Services Support matters;
• To coordinate with other operation stakeholders and IT to capture requirement for system enhancements;
• To execute testing of System Change Request, bug-fixes and enhancements development and initiate suggestions on services improvement;
• Participate in training staff and contractor’s staff when required;
• Follow up the Operations Systems’ irregularities and preclude recurrence;
• Report services irregularities and seek instructions from Assistant Manager – Operations & Services Support, & Head of Operational Excellence;
• To compile reports as so required for Operations need;
• Perform audit check and compile management report with recommendations.

Requirements:

• HKCEE/ HKDSE or Tertiary level educational qualification preferably in Logistics or Transportation
• Preferably 5 years’ experience in airlines, air cargo terminal, ground handling agent, logistic company, warehouse or freight forwarding company, of which minimum 3 years in a supervisory level or above
• Hands-on experience in the air-cargo terminal, airport and ramp operations is advantage
• Sound knowledge on import, export, transshipment cargo and mail handling operations and procedures
• Maturity with highly developed interpersonal, communication and influencing skills to work effectively with all levels of personnel in different functional units
• Details oriented, a self-motivated team player and confident leader
• Good command of both spoken and written English and Chinese
• Willing to perform shift duty including overnight shift

Cathay Pacific Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. For more details regarding data privacy, you may refer to the Applicant Privacy Policy under our official web site. Candidates not notified within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

工作類型: 全職

福利：

• 在職專業培訓
• 有薪年假
• 晉升機會
• 醫療保險

Work Location: 親身到場