Cargo Assistant - Hong Kong

Emirates; Hong Kong; On-site; HKD 240,000 - 300,000; Full time

Benefits offered by this job

Flight/hotel discounts

Job summary

Emirates is recruiting for a Cargo Operations role in Hong Kong. The position involves overseeing GHA service, cargo handling, documentation, and post-flight reporting to EK standards.

You will also handle cargo reservations and provide support to cargo commercial activities while ensuring regulatory compliance and safety. Applicants should have at least GCSE-level education and a minimum of 2 years’ experience in cargo operations or an airline environment.

Qualifications

• Knowledge of Dangerous Goods regulations.
• Knowledge of Weight & Balance procedures.
• PC-based skills including Microsoft Word/ Excel/ E-mail.
• Fluency in English and the language of the country you are working is essential.

Responsibilities

• Monitor and oversee GHA service to ensure EK standards.
• Monitor import cargo receipt and breakdown; resolve issues.
• Prepare and verify cargo documentation per local regulations.
• Update flight handling reports and monitor irregularities.
• Dispatch post-flight information to departments in a timely manner.
• Handle cargo reservations; respond to customer queries.
• Carry out administrative duties as directed by Cargo Supervisor/Officer.
• Provide support in cargo commercial activities as required.

Skills

Dangerous Goods regs

Weight & Balance

MS Office / Email

English fluency / local language

Education

GCSE level or equivalent

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Job Purpose

We started out in 1985 with just two aircraft and handful of enthusiastic people. Now we have a team of over 60,000 and one of the largest fleets in the world. You could be part of our story and join us in our home city, Dubai. Our cosmopolitan team is built by people from over 160 nations. But wherever we’re from, there’s one thing we all share – a passion for travel. Our airline connects people to new places, experiences and cultures in 160 cities across six continents, and our route network is growing all the time. We have the only fleet of just A380 and Boeing 777 aircraft in the world, and we’ve won multiple awards for our on-board experience. We’re looking for people from across the globe to join our team in a vast range of areas. Be part of Emirates and help us to create the future of travel.

Job Purpose

We started out in 1985 with just two aircraft and handful of enthusiastic people. Now we have a team of over 60,000 and one of the largest fleets in the world. You could be part of our story and join us in our home city, Dubai. Our cosmopolitan team is built by people from over 160 nations. But wherever we’re from, there’s one thing we all share – a passion for travel. Our airline connects people to new places, experiences and cultures in 160 cities across six continents, and our route network is growing all the time. We have the only fleet of just A380 and Boeing 777 aircraft in the world, and we’ve won multiple awards for our on-board experience. We’re looking for people from across the globe to join our team in a vast range of areas. Be part of Emirates and help us to create the future of travel. If you are a high-performer, seeking a career challenge, personal and professional development, and reward and recognition for your contribution, then the Emirates Group is the perfect opportunity for you. At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity,

• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction
• Monitor import cargo receipt and breakdown; resolving any related issues in a timely manner.
• Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulations and company policies
• Update flight handling reports including identification and monitoring of irregularities and discrepancies
• Dispatch post flight information to the correct departments in a timely manner.
• Receive and process cargo telephone reservations in a prompt, accurate and efficient manner; resolving any customer queries
• Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports
• Provide support in cargo commercial activities as required.

Qualifications

• Educated to at least GCSE standard or equivalent

Experience

• A minimum of 2 years’ experience in a Cargo Operations or Airline environment

Knowledge/skills

• Knowledge of Dangerous Goods regulations
• Knowledge of Weight & Balance procedures
• PC based skills including Microsoft Word/ Excel/ E-mail.
• Fluency in English and the language of the country you are working is essential.

Other job related information

• The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.
• You must have right to live and work in Hong Kong, company will not provide working visa.
• Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.

Salary & benefits

• Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

Find out more about working with us in our website www.emirates.com/careers.