Operation Supervisor, IT (Data Center)

Airport Authority Hong Kong; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Airport Authority Hong Kong, a leading aviation hub, invites high-calibre IT professionals to join our IT Operations team on a fixed-term contract. You will oversee contingency planning for hosting facilities, drive process improvements and manage day-to-day data center operations to ensure stable service delivery.

The role requires a degree in CS/engineering, 3+ years in IT systems administration with a track record in VMware, SAN and multi-vendor cloud platforms, plus strong analysis and

Qualifications

• Degree in Computer Science, Engineering or related.
• Minimum 3 years IT systems administration experience including operations, support and project management.
• Experience with VMware, SAN storage, DCIM, Telemetry Gateway, Dynatrace, ServiceNow or multi-vendor cloud platforms.
• ITIL v3+ certification preferred.
• Putonghua knowledge an advantage.

Responsibilities

• Oversee hosting facilities contingency planning, coordinate stakeholders and manage drills.
• Lead sub-projects to enhance system monitoring and ensure stable deployments.
• Manage daily data center operations, maintenance and long-term capacity planning.
• Assess changes, perform risk analyses and minimize end-user disruption.
• Develop and maintain OPS procedures, O&M manuals and knowledge management using automation tools.
• Build OT dashboards and reporting to support data-driven decisions across IT Operations.
• Coordinate with vendors and contractors and manage performance and delivery of activities.
• Contribute to Resilient Enhancement Project ensuring IT Operations requirements are met.

Job description

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.

We care for our people and provide colleagues with a fair, open and supportive workplace.

By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.

Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.

This is a fixed-term contract position of minimum 2 years with possibility for renewal subject to organisation need and individual performance.

Responsibilities:

• Oversee hosting facilities contingency planning, coordinate stakeholders, and manage execution and review of operational drills
• Lead sub-projects that enhance system monitoring capabilities and ensure alignment with IT operational standards for stable deployments
• Manage daily data center operations, maintenance, long-term planning, and resource allocation
• Assess major system changes, conduct risk and impact analyses, and ensure minimal disruption to end users
• Develop, update, and maintain operational procedures, O&M manuals, and knowledge-management practices with appropriate automation tools
• Build and maintain Operation Technology dashboards and reporting tools to support data-driven decision making across IT Operations
• Coordinate with internal and external stakeholders, vendors, and contractors, while managing contractor performance and delivery of operational and project activities
• Play an active role in the Resilient Enhancement Project team to ensure all enhancement activities and deliverables meet IT Operations' requirements, standards and expectations

Requirements:

• Degree holder in Computer Science, Engineering or related disciplines
• Minimum 3 years relevant experience on IT systems administration, including operation, technical support and project management etc., with at least 1-2 years proven experience with programming and shell scripting
• Experience in supporting VMware, SAN storage, DCIM (SNMP/Modbus/LoRaWAN), Telemetry Gateway, Dynatrace, ServiceNow or multi-vendor cloud platform etc.
• Certification in relevant technologies e.g. MS windows / RHEL will be definitely advantageous
• Certification in IT Infrastructure Library (ITIL) v3 or above is preferred
• Holder of Hong Kong driving license is preferred
• Strong analytical, problem-solving, leadership and communication skills
• Good spoken and written English and Chinese. Knowledge of Putonghua is an advantage