Assistant Manager, IT (Offshore Development Centre Management Office)

Airport Authority Hong Kong; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Airport Authority Hong Kong is seeking an experienced IT professional to support the Offshore Development Centre (ODC) operations. You will act as the primary coordination point between IT teams and ODC partners, ensuring delivery of application maintenance, development, and security testing services.

The role requires a degree in CS/IT/Engineering or related discipline and at least 6 years of IT experience including vendor governance and contract administration; ITIL, PMP or Agile

Qualifications

• Degree in CS/IT/Engineering/Business Administration or related discipline.
• At least 6 years of IT experience with minimum 3 years in vendor management, service delivery, PMO support, supplier governance, or contract administration.
• Experience in managing outsourced IT services or vendor contracts is preferred.
• Certifications in ITSM (ITIL), PMP or Agile Scrum Master are advantageous.

Responsibilities

• Assist the Manager, IT in the Offshore Development Centre (ODC) operations and governance.
• Serve as the primary operational coordination point between IT teams and ODC partners.
• Review demand forecasts, capacity, and skill availability for maintenance, development, and security testing.
• Monitor service delivery, SLA/KPI performance, and drive corrective actions with partners.
• Prepare regular ODC reports and dashboards for review by Manager and Steering Committee.
• Monitor ODC-related expenditure, budgets, and cost performance.
• Support the implementation of ODC procedures, governance processes, and reporting models.
• Ensure ODC operations comply with IT standards, policies, and security requirements.
• Coordinate with IT teams and partners on reviews, risk tracking, and issue management.
• Maintain the ODC Knowledge Portal and records.

Skills

Vendor management

Service delivery

PMO support

Contract administration

ITIL

PMP

Agile Scrum Master

Stakeholder management

Communication

Putonghua

Education

Bachelor's degree in Computer Science/Information Technology/Engineering/Business Administration

Tools

IT governance tools

Job description

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.

We care for our people and provide colleagues with a fair, open and supportive workplace.

By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.

Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.

Responsibilities:

• Assist the Manager, IT in the day-to-day operation of the Offshore Development Centre ("ODC") Management Office and support the execution of ODC governance and management activities
• Act as the primary operational coordination point between IT teams and ODC partner(s), facilitating communication, issue resolution, and service delivery activities
• Collaborate with ODC partner(s) and IT stakeholders to review demand forecasts, resource capacity, and skill availability, ensuring adequate support for application maintenance, system development, and independent security testing services
• Monitor and track ODC service delivery performance, project progress, resource utilization, service requests, and SLA/KPI compliance; identify exceptions and follow up corrective actions with ODC partners
• Prepare regular ODC operational reports, service performance dashboards, resource utilization reports, and management information for review by the Manager and ODC Steering Committee
• Assist in monitoring ODC-related operational expenditure, contractual commitments, budget utilization, and cost performance
• Support the implementation and maintenance of ODC operating procedures, governance processes, engagement models, templates, and reporting mechanisms established by the ODC Management Office
• Work closely with IT governance functions (e.g. Cybersecurity, Infrastructure, Management Services) to ensure ODC operations, processes, and deliverables comply with Airport Authority IT standards, policies, and security requirements
• Coordinate service reviews, performance assessments, corrective action follow-up, risk tracking, and issue management activities with ODC partners and internal stakeholders
• Coordinate with IT application support and delivery teams to facilitate resolution of operational issues, service risks, resource constraints, and cross-team dependencies
• Manage the ODC Knowledge Portal and maintain ODC-related records, documentation, performance metrics, and knowledge repositories

Requirements:

• Degree in Computer Science, Information Technology, Engineering, Business Administration, or a related discipline, with at least 6 years of relevant IT experience, including a minimum of 3 years in vendor management, service delivery management, PMO support, supplier governance, contract administration, or related functions
• Experience in managing outsourced IT services, application support contracts, ODC managed services, or similar vendor organizations is preferred
• Good understanding of IT application development lifecycle, application maintenance services, service delivery management, and performance monitoring
• Experience in contract administration, supplier performance management, financial monitoring, governance reporting, and service-level management is preferred
• Professional certifications in IT Service Management (e.g. ITIL), Vendor Management, Project Management Professional (PMP), Agile Scrum Master, or related disciplines are advantageous
• Strong stakeholder management, communication, coordination, analytical, and problem-solving skills
• Mature, self-motivated, customer-oriented, and capable of working effectively with internal stakeholders and external service providers
• Excellent command of spoken and written English and Chinese. Knowledge of Putonghua is an advantage