On-Call POS & Payment Systems Network Engineer

HTK

Hong Kong

On-site

HKD 180,000 - 300,000

Full time

14 days+

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Job summary

HTK in Hong Kong seeks an on-site IT support specialist to provide Level 2 assistance for TAS, POS, and payment gateway systems. You will perform device health checks, diagnose issues, and implement recovery procedures while maintaining system inventory.

The role involves coordinating SIT/UAT and production maintenance with service providers, and supporting SOP updates and documentation. Requirements include a Bachelor’s degree and at least 2 years of experience in system support and

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related discipline.
Minimum 2 years of experience in system support and integration.
Experience in application support and troubleshooting.
Familiarity with TAS, POS, and payment gateway systems
Basic knowledge of operating systems and networking technologies.
Ability to work independently and under pressure.
Availability for on-call support during weekends and public holidays.

Responsibilities

Provide on-site Level 2 support for TAS, POS, and payment gateway systems.
Perform device health checks, diagnose issues, and execute recovery procedures.
Investigate incidents, document root causes, and implement solutions.
Prepare and support hardware/software for pop-up counters and special events.
Maintain system inventory and configuration updates.
Liaise with service providers for SIT/UAT and production maintenance.
Support proactive tasks such as SOP updates, technical documentation, and minor enhancements using low-code tools.