Officer, Merchant Partnerships (Credit Card)

K Cash Corporation Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

K Cash Corporation Limited in Hong Kong is seeking a partnerships-focused professional to identify, approach and develop new merchant and business partnership opportunities to support credit card customer acquisition and card usage growth.

You will build strong relationships with merchants, external partners and internal stakeholders, coordinate campaigns and onboarding flows, conduct market research, and provide data insights to support business planning and improved onboarding.

Qualifications

• Diploma holder or HKQF Level 3 or equivalent.
• Minimum 2 years in banking, financial services, merchant acquisition or partnerships.
• Exposure to credit cards, unsecured lending, payments or customer acquisition is preferred.
• Self-motivated with strong business sense.
• Able to manage multiple tasks and execute.
• Good analytical mindset with attention to detail.
• Good communication, presentation and stakeholder management.
• Proficient in English and Chinese (spoken and written).

Responsibilities

• Identify, approach and develop new merchant partnerships.
• Build and maintain relationships with merchants, external partners and internal stakeholders.
• Support execution of partnership campaigns and customer acquisition activities.
• Coordinate with internal teams on campaign setup and onboarding flow.
• Conduct market research and collect competitor/industry intelligence.
• Track partnership and acquisition performance and provide data insights.
• Review customer journey and onboarding process and suggest improvements.
• Support cross-functional projects as assigned.

Skills

Business development

Partnership management

Stakeholder management

Analytical mindset

Communication skills

English Chinese

Education

HKQF Level 3 diploma

Job description

Identify, approach and develop new merchant and business partnership opportunities to support credit card customer acquisition and card usage growth

Build and maintain good working relationships with merchants, external partners and internal stakeholders to drive business results

Support the execution of partnership campaigns, customer acquisition activities and card usage / activation initiatives

Coordinate with internal teams on campaign setup, onboarding flow, operational arrangement and post-launch follow-up

Conduct market research and collect competitor / industry intelligence to identify new business opportunities and recommend improvement ideas

Track partnership and acquisition performance, prepare regular management reports, and provide data insights to support business planning

Review customer journey and onboarding process, and recommend practical enhancements to improve conversion and user experience

Support ad hoc business projects and cross-functional initiatives as assigned

Requirements:

Diploma holder or above, or equivalent qualification at HKQF Level 3

Minimum 2 years of experience in banking, financial services, merchant acquisition, partnership development, sales or related fields

Exposure to credit card, unsecured lending, payment, merchant partnership or customer acquisition business is preferred

Self-motivated with strong business sense and good interpersonal skills

Able to work independently, manage multiple tasks and follow through on execution

Good analytical mindset with attention to detail

Good communication, presentation and stakeholder management skills

Good command of spoken and written English and Chinese

Candidates with immediate availability will be an advantage

Fresh graduates / candidates with less experience may be considered as Assistant Officer, Operations & Partnerships