Night Manager

Shangri-La Group; Hong Kong; On-site; HKD 391,000 - 670,000; Full time

Job summary

Shangri-La Group is seeking a Night Manager to oversee guest room operations and ensure a smooth, personalized experience in line with Shangri-La’s standards.

You will supervise VIP services, lead emergency response activities at night, and ensure security and safety protocols are followed across front office operations with strong emphasis on accurate reporting.

Qualifications

• Diploma or above in Hospitality Management.
• At least 5 years of relevant Front Office experience in sizable hotels, including 3 years in a supervisory role.
• Solid knowledge of Opera PMS and Front Office systems.
• Knowledge of life and health safety procedures is an advantage.
• Strong interpersonal and communication skills.
• Excellent command of English, Cantonese and Putonghua.

Responsibilities

• Supervise VIP guest services, ensuring all feedback and incidents are addressed and documented.
• Lead the Hotel’s Emergency Response Team during night shifts and participate in training.
• Address security, health, and safety issues per hotel policies and procedures.
• Review and approve Front Office night audit reports prior to finalizing Opera PMS night audit.

Skills

Interpersonal communication

Team leadership

Guest services

Communication skills

Education

Diploma or higher in Hospitality Management

Tools

Opera PMS

Front Office system

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kong provides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

About The Role

As a Night Manager, you will be managing the key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Supervise VIP guest services, ensuring all guest feedback and incidents are accurately and promptly addressed / documented.
• Lead the Hotel’s Emergency Response Team during night shifts and engage in regular Emergency Response training and exercises.
• Address security, health, and safety issues in accordance with Hotel policies and procedures.
• Review and approve all Front Office night audit reports prior to finalizing the Opera PMS night audit.

About You

• Diploma or above in Hospitality Management.
• At least 5 years of relevant experience in Front Office of sizable Hotels, including 3 years in a supervisory role.
• Solid knowledge of Opera PMS, Front Office system, general Hotel operations, policies and procedures.
• Knowledge of life and health safety procedures would be an advantage.
• Strong interpersonal and communications skills.
• Excellent command of spoken English, Cantonese and Putonghua.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.