Security Supervisor

Shangri-La Group; Hong Kong; On-site; HKD 279,000 - 391,000; Full time

Benefits offered by this job

Competitive benefits

Structured learning and development

Stay/travel perks

Job summary

Shangri-La Group is seeking a Security Supervisor to lead daily security operations within our hotel. The role focuses on ensuring strict adherence to established standards while guiding colleagues to maintain a safe, reassuring environment for guests and staff.

The ideal candidate will have a formal security qualification, 3+ years of hotel or security experience, and a valid Security Personnel Permit. You will manage the security team, monitor access control, CCTV, and alarm systems, and coach

Qualifications

• Certificate or above in Security Management is required.
• Minimum 3 years of relevant experience in the Hotel or Security Industry.
• Valid Security Personnel Permit.

Responsibilities

• Lead the security team in daily operations.
• Ensure operations follow established standards and policies.
• Provide guidance and coaching to maintain hotel and department standards.
• Cultivate excellent guest relations and satisfaction.
• Respond promptly to guest inquiries and report security or safety issues to Management.

Skills

Leadership

Communication skills

Team player

English proficiency

Cantonese proficiency

Putonghua proficiency

Education

Certificate or above in Security Management

Tools

Security management systems

Access control systems

Alarm monitoring system

CCTV systems

Job description

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

About Us

Find Your Shangri-La in Shangri-La. Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders. An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kong provides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

About The Role

As a Security Supervisor, you will be leading the team in daily security operations, ensuring strict compliance with established standards while providing guidance and support to deliver a safe and reassuring environment for all guests and colleagues

Key Responsibilities

• Manage the team effectively to drive day-to-day security operations
• Ensure security operations are strictly followed to established standards and policies
• Provide practical guidance and coaching to maintain consistent Hotel and Departmental standards
• Cultivate and maintain excellent guest relations to enhance their satisfaction
• Handle guests’ inquiries promptly and effectively, as well as reporting any complaints related to security or safety to Management immediately

About You

• Certificate or above with professional qualifications in Security Management
• Minimum 3 years of relevant experience in the Hotel or Security Industry
• Valid Security Personnel Permit
• Ability to assess risks and perform independent security / operations reviews and audits
• Sound knowledge of security access control system, alarm monitoring system and CCTV system
• Self-initiated team player with good communication skills
• Good command of English, Cantonese and Putonghua

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted.