Network Support

E.C. Fix Technology Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Training & development

Collaborative environment

Competitive salary

Career progression

Flexible work

Work-life balance

Job summary

E.C. Fix Technology Limited is seeking a dedicated Network Support professional to join our growing technical team on a full-time basis, based in North Point, Eastern District.

You will be at the forefront of our network operations, providing critical support to keep systems running smoothly for our organisation and clients. Responsibilities include monitoring performance, troubleshooting connectivity issues, assisting with installation and maintenance of network equipment, documenting

Qualifications

• Qualification or certification in networking such as CompTIA Network+ or equivalent.
• Strong knowledge of networking concepts, protocols, and technologies.
• Hands-on troubleshooting of network issues in professional environments.
• Experience with monitoring tools and ticketing systems.

Responsibilities

• Monitor network performance and resolve issues proactively.
• Provide end-user support for connectivity problems.
• Troubleshoot network hardware and software.
• Assist in installation, configuration, and maintenance of devices.
• Document issues and resolutions in tickets.
• Collaborate with IT team on upgrades and improvements.
• Perform routine maintenance and security updates.
• Support deployment of network services and applications.
• Respond to escalated issues with second-level support.

Skills

Networking concepts

Troubleshooting

Customer focus

Communication

Windows/Linux

Education

CompTIA Network+

Tools

Network monitoring tools

Ticketing systems

Job description

About the role

E.C. Fix Technology Limited is seeking a dedicated Network Support professional to join our growing technical team on a full-time basis, based in North Point, Eastern District. This role is essential to maintaining the stability and performance of our network infrastructure, ensuring our organisation and clients continue to operate efficiently. You will be at the forefront of our technical operations, providing critical support to keep our systems running smoothly and resolving issues that impact our business continuity.

What you'll be doing

• Monitor network performance and infrastructure to identify and resolve issues proactively
• Provide technical support to end-users experiencing network connectivity and system-related problems
• Troubleshoot network hardware, software, and connectivity issues in a timely manner
• Assist in the installation, configuration, and maintenance of network equipment and systems
• Document network issues, resolutions, and maintain accurate records of support tickets
• Collaborate with other IT team members to implement network upgrades and improvements
• Perform routine network maintenance tasks and security updates
• Support the deployment and configuration of network services and applications
• Respond to escalated technical issues and provide second-level support when required

What we're looking for

• Relevant qualifications or certifications in networking or IT support, such as CompTIA Network+ or equivalent experience
• Strong foundational knowledge of networking concepts, protocols, and technologies
• Hands-on experience with network troubleshooting and diagnostics
• Familiarity with network monitoring tools and ticketing systems
• Experience supporting network infrastructure in a professional environment
• Excellent problem-solving skills and the ability to work under pressure
• Strong communication abilities and a customer-focused mindset
• Proficiency in Windows and/or Linux operating systems
• Ability to work independently and as part of a collaborative team
• Knowledge of network security best practices and data protection principles

What we offer

• Opportunities for ongoing technical training and professional development
• A supportive and collaborative working environment
• Competitive salary package commensurate with experience
• Career progression opportunities within our growing technology team
• Flexible work arrangements where applicable
• A structured approach to work-life balance

About us

E.C. Fix Technology Limited is a forward-thinking technology company dedicated to delivering reliable IT solutions and support services. We pride ourselves on our technical expertise, customer commitment, and the quality of our team. Our mission is to provide businesses with the technological foundation they need to succeed, and we do this by employing talented professionals who are passionate about technology and committed to excellence. We create a workplace where innovation is encouraged, teamwork is valued, and professional growth is supported.