Network Support Engineer — Flexible Growth Path

E.C. Fix Technology Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Training & development

Collaborative environment

Competitive salary

Career progression

Flexible work

Work-life balance

Job summary

E.C. Fix Technology Limited is seeking a dedicated Network Support professional to join our growing technical team on a full-time basis, based in North Point, Eastern District.

You will be at the forefront of our network operations, providing critical support to keep systems running smoothly for our organisation and clients. Responsibilities include monitoring performance, troubleshooting connectivity issues, assisting with installation and maintenance of network equipment, documenting

Qualifications

• Qualification or certification in networking such as CompTIA Network+ or equivalent.
• Strong knowledge of networking concepts, protocols, and technologies.
• Hands-on troubleshooting of network issues in professional environments.
• Experience with monitoring tools and ticketing systems.

Responsibilities

• Monitor network performance and resolve issues proactively.
• Provide end-user support for connectivity problems.
• Troubleshoot network hardware and software.
• Assist in installation, configuration, and maintenance of devices.
• Document issues and resolutions in tickets.
• Collaborate with IT team on upgrades and improvements.
• Perform routine maintenance and security updates.
• Support deployment of network services and applications.
• Respond to escalated issues with second-level support.

Skills

Networking concepts

Troubleshooting

Customer focus

Communication

Windows/Linux

Education

CompTIA Network+

Tools

Network monitoring tools

Ticketing systems

Job description

E.C. Fix Technology Limited is seeking a dedicated Network Support professional to join our growing technical team on a full-time basis, based in North Point, Eastern District.

You will be at the forefront of our network operations, providing critical support to keep systems running smoothly for our organisation and clients. Responsibilities include monitoring performance, troubleshooting connectivity issues, assisting with installation and maintenance of network equipment, documenting