(Senior) Customer Services Representative (Shopping Mall)

Hysan Development Co Ltd; Hong Kong; On-site; HKD 190,000 - 279,000; Full time

Benefits offered by this job

New Join Bonus

Paid holidays 17 days

Attractive remuneration

Job summary

Hysan Development Co Ltd is seeking a (Senior) Customer Services Representative for our shopping mall in Hong Kong. The role focuses on delivering high-standard customer service to shoppers and creating an enjoyable experience.

The incumbent will handle enquiries, support marketing activities, and assist with daily property management operations, with a willingness to work shifts and multiple duties as required.

Qualifications

• Diploma holder with at least 2 years’ customer service experience in frontline interaction, hotel or mall concierge.
• Pleasant, outgoing with excellent service attitude and communication skills.
• Proficient in English and Chinese; Putonghua is an advantage.

Responsibilities

• Provide high standard concierge service to tenants and shoppers in the mall.
• Handle enquiries and requests, support promotions and daily property management operations.

Skills

Customer service

Frontline interaction

English & Chinese

Putonghua

Fresh graduate

Senior candidate

Education

Diploma

Job description

(Senior) Customer Services Representative (Shopping Mall)

To provide high standard customer service to the shoppers in Hysan’s shopping mall and create an enjoyable shopping experience for the shoppers.

Key Responsibilities

• Be responsible for providing high standard concierge service to our tenants and customers in our shopping mall.
• Handle customers' enquiries & requests, support marketing / promotional activities and the daily operations of our property management services.

Skills, Qualifications and Experience Requirements

• Diploma holder with at least 2 year's customer service experience focusing in frontline customer interaction, hotel or shopping mall concierge experience
• Pleasant personality, outgoing and presentable Excellent customer service attitude and communication skills
• Good in spoken and written English and Chinese
• Competent in spoken Putonghua. Good in PC skills
• Fresh Graduate will also be considered
• Candidate with moreexperience will be considered as Senior Customer Services Representative

Working Hours

• Willing to work on shift (5 days/week)

Benefits

• New Join Bonus $3000
• Entitled to PH (17 days/year)
• An attractive remuneration package will be offered to the right candidate.

Hysan is an equal opportunity employer.

All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.

You may get to know more about us throughwww.hysan.com.hk

Hysan Development

is a public-listed property investment, management and development company in Hong Kong with a major portfolio in high-quality office, retail and residential properties. We are also one of the leading commercial landlords in the prime office/retail

Causeway Bay district. We now invite high calibre candidate to join us.

Hysan Development

is a public-listed property investment, management and development company in Hong Kong with a major portfolio in high-quality office, retail and residential properties. We are also one of the leading commercial landlords in the prime office/retail

Causeway Bay district. We now invite high calibre candidate to join us.