Premium Customer Service Team Lead (Mall & Events)

Keysen Property Management Services Limited; Hong Kong; Sur place; HKD 246 000 - 335 000; Plein temps

Résumé du poste

Keysen Property Management Services Limited in Hong Kong is seeking a Customer Service Team Lead to head a team of ambassadors serving visitors and tenants in a Grade A shopping mall and office tower. You will handle verbal and written enquiries and complaints and ensure smooth daily operations of Customer Service Centres and Hotline.

You will coordinate with Marketing to run the mall loyalty program and events, manage rosters and administrative tasks, and perform other duties as assigned by

Qualifications

• Diploma holder or above.
• Fluent in spoken Cantonese, English and Mandarin.
• 5 years or above customer service experience in Grade A shopping mall and 2 years or above supervisory experience.
• Proficiency in MS Office.

Responsabilités

• Lead a team of Customer Service Ambassadors to provide premium customer service to visitors and tenants in a Grade A shopping mall and office tower.
• Handle verbal and written enquiries and complaints of shoppers and tenants.
• Ensure smooth daily operation of Customer Service Centres and Hotline Service according to company service standard.
• Coordinate with Marketing Team to maintain the smooth operation of the mall loyalty program and mall events.
• Manage rosters and relevant administrative tasks of the Customer Service Team.
• Perform other duties assigned by supervisors.

Connaissances

Cantonese

English

Mandarin

Formation

Diploma or above

Outils

MS Office

Description du poste

Keysen Property Management Services Limited in Hong Kong is seeking a Customer Service Team Lead to head a team of ambassadors serving visitors and tenants in a Grade A shopping mall and office tower. You will handle verbal and written enquiries and complaints and ensure smooth daily operations of Customer Service Centres and Hotline.

You will coordinate with Marketing to run the mall loyalty program and events, manage rosters and administrative tasks, and perform other duties as assigned by