Multilingual Hotline Support Specialist (4-Month Contract)

Peoplebank Hong Kong Limited; Hong Kong; On-site; HKD 173,000 - 207,000; Full time

Job summary

Peoplebank Hong Kong Limited is seeking a Hotline Customer Services Officer for a 4-month contract in Quarry Bay. You will handle enquiries via hotline and email to ensure a smooth customer experience during the transition period.

Requirements include a Diploma or above, MS Office skills, strong communication, and fluency in Cantonese, English and Mandarin. Fresh graduates are welcome.

Work hours are Monday to Friday, 09:00–18:00 with alternate Saturday 09:00–13:00; monthly salary is HK$17,000.

Qualifications

• Diploma or above qualification.
• Prior customer service or call centre experience is an advantage.
• PC literate in MS Office especially MS Excel.
• Good communication and listening skills.
• Proficiency in written and spoken Cantonese, English and Mandarin.
• Chinese word processing with 25 words per minute.
• Fresh graduates welcome.

Responsibilities

• Handle customer enquiries arising from the special business project through hotline or emails
• Provide accurate and timely information and resolve customer enquiries professionally and efficiently
• Perform other ad hoc duties

Skills

Customer service

MS Office

MS Excel

Communication

Typing 25 wpm

Fresh graduates welcome

Cantonese

English

Mandarin

Education

Diploma or above

Tools

MS Office

MS Excel

Job description

Peoplebank Hong Kong Limited is seeking a Hotline Customer Services Officer for a 4-month contract in Quarry Bay. You will handle enquiries via hotline and email to ensure a smooth customer experience during the transition period.

Requirements include a Diploma or above, MS Office skills, strong communication, and fluency in Cantonese, English and Mandarin. Fresh graduates are welcome.

Work hours are Monday to Friday, 09:00–18:00 with alternate Saturday 09:00–13:00; monthly salary is HK$17,000.