Hotline Agent (2 Years Customer Service Experience, Shift Duty)

Classy Wheeler Limited; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Classy Wheeler Limited in Fo Tan, Hong Kong, seeks a Hotline Agent with at least 2 years of customer service experience to address inquiries via phone, live chat, and email, delivering professional service with a customer-focused mindset.

You will work a 5-day week (40 hours) with 7x24 shift rotations, including an overnight slot from 11:00 PM to 8:00 AM. The 12-month renewable secondment is based at Fo Tan, with holiday-duty compensation and immediate availability preferred.

Qualifications

• Secondary education qualification or above.
• Minimum of 2 years of experience in customer service roles.
• Proficiency in written and spoken English, Cantonese, and Mandarin.
• Strong interpersonal, communication, and problem-solving skills.
• Good telephone etiquette with a strong commitment to customer service.
• Immediate availability is highly preferred.

Responsibilities

• Deliver professional customer service by addressing customer inquiries through phone, live chat, and email channels.
• Maintain a professional phone manner and a customer-focused mindset to achieve high client satisfaction.
• Demonstrate excellent interpersonal and communication skills while handling daily inquiries.
• Manage customer communications in fluent spoken and written English, Cantonese, and Mandarin.
• Handle shift duties across scheduled time slots to support continuous team operations.

Skills

Interpersonal skills

Communication

Problem-solving

Telephone etiquette

Customer service

Education

Secondary education

Job description

Hotline Agent (2 Years Customer Service Experience, Shift Duty)

Company Description

Company Description: A leading provider of telecommunications and information technology services in Hong Kong.
Location: Fo Tan
Nature: Renewable Contract (12 Months)

Job Description

• Deliver professional customer service by addressing customer inquiries through phone, live chat, and email channels.
• Maintain a professional phone manner and a customer-focused mindset to achieve high client satisfaction.
• Demonstrate excellent interpersonal and communication skills while handling daily inquiries.
• Manage customer communications in fluent spoken and written English, Cantonese, and Mandarin.
• Handle shift duties across scheduled time slots to support continuous team operations.

Job Requirements

• Secondary education qualification or above.
• Minimum of 2 years of experience in customer service roles.
• Proficiency in written and spoken English, Cantonese, and Mandarin.
• Strong interpersonal, communication, and problem-solving skills.
• Good telephone etiquette with a strong commitment to customer service.
• Possession of a valid Safety Card.
• Immediate availability is highly preferred.

Employment terms:

• 12-month renewable secondment contract.
• 5-day work week totaling 40 working hours per week.
• 7x24 shift duty arrangement with 3 rotating time slots, including a overnight shift option from 11:00 PM to 8:00 AM covering Mondays to Sundays and Public Holidays.
• Compensation provided for duty worked on statutory holidays.
• Working location at Fo Tan.