Member Relations & Guest Services Specialist

King Deux Search & Consulting; Hong Kong; Presencial; HKD 223.000 - 279.000; Jornada completa

Descripción de la vacante

King Deux Search & Consulting is seeking a Guest Relations Officer for a luxury hospitality setting in Hong Kong. You will welcome members, manage relationships, and ensure a premium experience while showcasing the club's facilities and events.

The role requires excellent English and Chinese (Putonghua), strong organizational skills, and familiarity with CRM systems. You will handle member inquiries, coordinate services, and support administration to maintain a seamless member journey.

Formación

• Experience in customer service or hospitality.
• Experience in luxury club or hotel is preferred.
• Strong organizational and time management abilities.
• Familiarity with CRM software and member management tools.
• Good command of English and Chinese (Putonghua).

Responsabilidades

• Member Relations: Build and maintain strong relationships with members, addressing concerns promptly and professionally.
• Promotion: Act as a brand ambassador and highlight facilities, services, products, and events to members.
• Guest Services: Provide a warm, courteous welcome to members and their guests with personalised attention.
• Administrative work: Handle the customer management system and perform ad hoc duties.

Conocimientos

Customer service

Hospitality

CRM software

English

Chinese (Putonghua)

Herramientas

CRM software

Descripción del empleo

King Deux Search & Consulting is seeking a Guest Relations Officer for a luxury hospitality setting in Hong Kong. You will welcome members, manage relationships, and ensure a premium experience while showcasing the club's facilities and events.

The role requires excellent English and Chinese (Putonghua), strong organizational skills, and familiarity with CRM systems. You will handle member inquiries, coordinate services, and support administration to maintain a seamless member journey.