Marine Claims Assistant Supervisor | Bonus & Medical Plan

Asia Insurance; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Benefits offered by this job

5-day workweek

Annual leave 16-18 days

Paid personal time off

Birthday leave

Double pay

Discretionary bonus

Medical plan

Job summary

Asia Insurance is seeking a Marine Claims Clerk / Assistant Supervisor in Hong Kong to support handling and administration of marine insurance claims. You will work with policyholders, brokers, surveyors, and internal teams to ensure timely processing and accurate records.

The role requires a degree or diploma in related fields and 2+ years of marine insurance experience. Strong English and Chinese, plus MS Office, are essential. Fresh graduates are welcome to apply.

Qualifications

• University degree or diploma in insurance, maritime studies, business administration, or related discipline.
• At least 2 years of relevant experience in marine insurance or claims; fresh graduates considered.
• Strong analytical, organisational, and problem-solving skills with attention to detail.
• Good interpersonal and communication skills to work with internal and external stakeholders.

Responsibilities

• Assist in handling marine claims from notification through settlement per policy terms and procedures.
• Review claim documents, maintain accurate records, and follow up on missing information.
• Liaise with policyholders, brokers, surveyors, adjusters, solicitors and others on claim progress.
• Prepare claim correspondence, reports, payment documents, and administrative records.
• Monitor claim developments and escalate complex issues to supervisors as needed.
• Support service standards, regulatory compliance, and efficient claims administration.
• Perform other duties and ad hoc assignments as required.

Skills

Marine insurance knowledge

Analytical skills

Communication skills

Microsoft Office

Bilingual English/Chinese

Education

University degree or diploma in insurance/maritime studies/business administration

Tools

CRM/claims software

Job description

Asia Insurance is seeking a Marine Claims Clerk / Assistant Supervisor in Hong Kong to support handling and administration of marine insurance claims. You will work with policyholders, brokers, surveyors, and internal teams to ensure timely processing and accurate records.

The role requires a degree or diploma in related fields and 2+ years of marine insurance experience. Strong English and Chinese, plus MS Office, are essential. Fresh graduates are welcome to apply.