Marina Lifestyle Bell Captain & Guest Services Lead
Dorsett Kai Tak Hong Kong
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Job summary
The Dorsett Kai Tak Hong Kong is seeking a friendly Guest Service Associate to warmly welcome guests, handle luggage delivery and storage, answer general enquiries and resolve complaints with a professional, courteous manner.
You will join a dedicated team at our 373-room flagship, delivering efficient, guest-centric service that reflects the Marina lifestyle and the hotel’s commitment to guest satisfaction.
Qualifications
- Excellent communication and guest-relations skills.
- Minimum 2 years relevant service experience.
- Proactive and service-oriented.
- Valid driving license class 1 is required.
Responsibilities
- Provide warm welcome to guests.
- Handle guest luggage delivery and storage.
- Answer general enquiries and handle complaints.
- Assist parking of hotel vehicle if necessary.
Skills
Job description
The Dorsett Kai Tak Hong Kong is seeking a friendly Guest Service Associate to warmly welcome guests, handle luggage delivery and storage, answer general enquiries and resolve complaints with a professional, courteous manner.
You will join a dedicated team at our 373-room flagship, delivering efficient, guest-centric service that reflects the Marina lifestyle and the hotel’s commitment to guest satisfaction.
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