Guest Experience Team Leader – Luxury Hotel

Dorsett Kai Tak Hong Kong; Hong Kong; On-site; HKD 223,000 - 312,000; Full time

Job summary

Dorsett Kai Tak Hong Kong, a 373-room flagship hotel inspired by Marina lifestyle and the ocean, offers suites with pantry and light cooking facilities and interconnecting options. The property features two Presidential Suites with private terraces, a harbour-view pool, rooftop bar, and a 100-square-metre fitness centre.

We welcome applications from individuals dedicated to delivering exceptional guest experiences, handling reservations and enquiries, and performing additional duties as

Qualifications

• Diploma or above.
• Minimim 2 years experience in the hotel or fine dining restaurant.
• Good communication and interpersonal skills.
• Proficiency in both English and Chinese (Cantonese and Putonghua).

Responsibilities

• Deliver exceptional guest experiences
• Handle guest reservations and enquiries
• Undertake other duties assigned

Skills

Customer service

Communication

Interpersonal skills

Bilingual English/Chinese

Education

Diploma or above

Job description

Dorsett Kai Tak Hong Kong, a 373-room flagship hotel inspired by Marina lifestyle and the ocean, offers suites with pantry and light cooking facilities and interconnecting options. The property features two Presidential Suites with private terraces, a harbour-view pool, rooftop bar, and a 100-square-metre fitness centre.

We welcome applications from individuals dedicated to delivering exceptional guest experiences, handling reservations and enquiries, and performing additional duties as