Concierge Officer (Bell Captain)

Kimpton Tsim Sha Tsui Hong Kong; Hong Kong; Sur place; HKD 180 000 - 280 000; Plein temps

Avantages offerts par ce poste

5-Day Work

Medical Insurance

Staff Discount

Résumé du poste

Kimpton Tsim Sha Tsui Hong Kong is seeking a Concierge Officer to deliver exceptional first impressions and personalized city recommendations. You will be the friendly face guiding guests to the best experiences, ensuring seamless arrivals and departures and sharing insider tips on dining and attractions.

The role requires a minimum of 2 years in hotel guest services, a higher diploma in hotel management, and fluent English and Chinese (Cantonese and Mandarin beneficial).

Qualifications

• Minimum 2 years in hotel guest service operations.
• Higher diploma in hotel management or equivalent.
• Excellent English and Chinese communication, Cantonese and Mandarin preferred.

Responsabilités

• Greet guests and provide personalized recommendations.
• Assist guests entering/leaving the property and with luggage.
• Coordinate with guests and provide city information and attractions.
• Respond to guest inquiries about dining, entertainment and attractions.

Connaissances

Customer service

English fluency

Cantonese

Mandarin

Guest guidance

Formation

Higher diploma in hotel management

Description du poste

Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries.

Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, genetic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guess feel it; you’ll feel it too.

As theConcierge OfficeratKimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – providing personalized recommendations to the city, firsthand information of the latest activities and restaurants in town.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals
• Greeting guests, opening doors and assisting guests/visitors entering and leaving the property
• Assisting guests/visitors in and out of vehicles, including loading/unloading luggage
• Transporting guest luggage to and from guest rooms and/or designated area; assisting with luggage storage and retrieval
• Managing outgoing guest mail, courier services, postage of parcels and freighting as directed by guest
• Handling any guest enquiries regarding the city, restaurants, transportations, events and attractions

What we need from you

• A minimum of 2years of experience in a hotel guest service operation
• A higher diploma in hotel management or equivalent
• Proactive, agile, creative, charming and joyful
• Strong knowledge of the local community, including dining, entertainment and attractions
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.

Hotel / Hospitality

Job Category / Function:

Hospitality / Hotel (Customer Service)

Job Position Level:

General

Employment Term:

Full Time / Permanent

Diploma

Minimum QF Level attained:

--

Total Working Exp:

2-5

-- (Monthly)

Location:

• 5-Day Work
• Medical Insurance
• Staff Discount